> Markdown version of [/jobs/ext/2816306-service-design-lead](https://www.wearedevelopers.com/jobs/ext/2816306-service-design-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Design Lead

- **Company:** WeComm
- **Location:** Greater London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Encodings, Service Design
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2859578659-service-design-lead

## About the Role

The ideal candidate has 6+ years of experience in Service Design, Customer Experience, UX, or Design Strategy, including leading work in a complex organisation - and critically, they'll have proven experience actually establishing, scaling, or maturing a service design practice or function, not just practising service design within one that already exists. They'll bring advanced journey mapping, service blueprinting, facilitation, and systems-thinking capability, alongside excellent leadership and stakeholder management skills, including the ability to gain senior sponsorship and navigate genuine ambiguity. A strong commercial and outcome focus matters here too - this person needs to define what success looks like for the function itself and prove its value, not just deliver good design work. Experience in retail, omnichannel services, accessibility, international markets, or AI-enabled service design would all be advantageous, though not essential.
#J-18808-Ljbffr

## Description

This is a Service Design Lead role, and the defining feature of it is that the function doesn't exist yet - this person is establishing and leading service design from scratch, not joining an existing team. That means defining the vision, strategy, operating model, and phased roadmap for the function itself; creating the standards, governance, and templates teams will use; and leading complex, end-to-end service design initiatives across digital, physical, and colleague-supported channels. It also means building a shared repository of journey maps and service blueprints, embedding accessibility and inclusive design from the start, exploring responsible use of AI in service design, and influencing senior leaders and investment decisions by translating evidence into clear, actionable recommendations.


## Related Videos

- [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey)
- [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage)
- [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai)
- [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature)
- [GenAI after the Hype: Transforming Organizations with GenAI-based Agents](https://www.wearedevelopers.com/videos/1099-genai-after-the-hype-transforming-organizations-with-genai-based-agents)
- [JSON and Beyond](https://www.wearedevelopers.com/videos/968-json-and-beyond)

## Related Articles

- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer)
- [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past)