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# Service Desk Technician (Tier 1)

- **Company:** Virtual, Inc.
- **Location:** Maumee, OH, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Issue Tracking Systems, Microsoft Office
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ae15798fe73fc667

## About the Role

Do you have experience in VoIP administration?, * Customer service experience is a must.

 * Excellent with oral and written communication.
 * Ability to quickly solve problems.
 * Flexibility in a dynamic work environment.

 * Entry level industry certifications are a plus.
 * Multitasking and completing projects according to their scheduled deadlines.

## Description

* The main responsibility of a Tier 1 Service Desk Technician is to answer the phone and work the ticket boards.
 * Troubleshoot and resolve computer-related issues with end users remotely and over the phone.
 * Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1) and VIP User tickets.
 * Manage accounts through Microsoft Active Directory/ Entra ID and Office 365.
 * Setup and configuration of Microsoft Office products and many other software products.
 * Identify and troubleshoot VoIP related tickets - extension issues, voicemail reset, connectivity issues.
 * Handle customer issues in an organized fashion through a ticketing system.
 * Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians.


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