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# Technical Services Engineer II - Elevity

- **Company:** Gordon Flesch Company
- **Location:** Madison, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Computer Networking Systems, Cloud Platform System, Tablet Computers, Peripherals, Firewalls (Computer Science), Computer Equipment, Hardware Infrastructure, Network Server, Cisco
- **Published:** September 10, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88276164/1

## About the Role

* 3 years of technical experience in IT support or engineering roles.
 * Minimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.
 * Obtain and maintain Elevity Approved Associate certification within 1 year.
 * Obtain and maintain required Elevity vendor certifications.
 * Knowledge and hands-on experience with:
 + Server hardware and operating systems (Windows Server 2016-2025)
 + Cloud platforms (Microsoft 365, Azure)
 + Networking infrastructure (switches, firewalls, wireless, VPNs)
 + Laptop and desktop hardware
 + Mobile devices and tablets
 + Windows and Mac desktop operating systems
 + Network peripherals and printers.
 + Active Directory
 * Ability to work on technical issues through to completion with Elevity teams' members as needed.
 * Valid driver's license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
 * Ability to work on a rotating on-call schedule in order to provide consistent client support.

## Description

* Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.
 * Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.
 * Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.
 * Log all service requests and maintain comprehensive documentation in the ticketing system.
 * Generate detailed network and technical documentation.
 * Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.
 * Collaborate with other engineers and technicians to resolve client issues efficiently.
 * Self-schedule service calls on site/remote as needed for managed clients.
 * Complete company-provided training and certifications as required.


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