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# IT Field Support Specialist

- **Company:** Walsh Group
- **Location:** Mount Pleasant, WI, United States
- **Experience:** Experienced
- **Contract:** Internship / Graduate position
- **Skills:** Issue Tracking Systems, Networking Hardware, Office Suite, Computer Equipment, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://dejobs.org/x/x/63E99AB6000040D287312F15DA7CD263/job/

## About the Role

* Degree in Information Technology or related field or relevant experience
 * At least 2 years' experience in IT support related field - will consider internships and part-time experience as well
 * Must have a strong ability to work with many customers including guests and business partners in addition to supporting your team
 * Strong follow-up skills and ability to resolve IT-related issues in a timely manner
 * Exceptional customer service etiquette and responsiveness is A MUST
 * Occasional evening/weekend hours will be required and occasional travel throughout area
 * Ability to prioritize tasks and work in a fast-paced environment
 * Must be a self-starter and not necessarily waiting for direction
 * Must be able to work with multi-discipline teams
 * Possess a 'can do', enthusiastic attitude
 * Must be able to speak, read, understand and write in English

## Description

The IT Field Support Specialist provides daily service and support to users on a Mega Project via phone, ticketing system, or walk-ups for computer hardware, software and mobile devices. Assist Infrastructure Project Manager with jobsite setups as needed, Assist Network Engineers with various tasks at jobsite., * Provide daily onsite and remote technical support; including network, office applications,printers, computer equipment, and mobile devices.

 * Assist with setting up networking equipment for job site. May assist with set-up of other jobs in the area.
 * Outfit and support video conferencing as needed.
 * Follow procedures and understand basic concepts to handle all Level 1 & 2 Support KnowledgeMatrix items
 * Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.
 * Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers.
 * Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area ofinfluence.
 * Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the job.