> Markdown version of [/jobs/ext/2818737-network-operations-center-noc-tier-1-and-2](https://www.wearedevelopers.com/jobs/ext/2818737-network-operations-center-noc-tier-1-and-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center- NOC Tier 1 and 2 - **Company:** Caci Inc - **Location:** Washington, DC, United States - **Salary:** $86,600.0 - $181,800.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Computer Networks, Databases, Monitoring of Systems, Network Installation Services, Network Monitoring, Routing, Virtual Local Area Networks, Network Routers, Computer Network Operations - **Published:** September 10, 2026 - **Apply:** https://www.clearancejobs.com/jobs/8776603/network-operations-center-noc-tier-1-and-2 ## About the Role * High School/GED + 11 Yrs , or Associates + 9 Yrs , or Bachelors + 7 Yrs , or Masters + 5 Yrs , DOD 8570 Certification Required: * Current IAT II certification Clearance Requirement: * Minimum TS/SCI and ability to obtain a polygraph ## Description As a teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC and Operational staff and be asked to support platform upgrades. You are expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network . * P er form System patching and IAVA patches to n etwork r outers and switches. * Perform IOS and Software upgrades * Draft Standard Operating Procedures (SOP) for network operations. * Troubleshoot systems failures and accessibility problems within the network to our services . * Monitor network performance , track usage and develop capacity reports . * Makes recommendations that enhance operational efficiencies for network monitoring, management, and overall operations. * Uses experience and knowledge articles to understand/implement potential workarounds. * Updates knowledge articles and handles "how to" questions. * Support KM management by entering solutions into the Solutions database. * Support engineering designs data calls. * Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale. * Works independently with some supervision. * In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations. * Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience. * Preform Network ticket resolution. * Support Network ticket closure across Network OPS staff to include: * Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.) * Use administrative access to the network to provision new switches, router, VLANs and Crypto. * Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. * Routing Service Requests to the appropriate organization required for incident resolution. * Performs root cause analyses. * Completes problem resolutions associated with incident ticket(s) * May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)