> Markdown version of [/jobs/ext/2819055-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2819055-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Minneapolis, United States - **Contract:** Temporary contract - **Skills:** Apple Mac Systems, Confluence, JIRA, Productivity Software, User Environment Management, Slack, Atlassian Tools, Bitbucket - **Published:** September 10, 2026 - **Apply:** https://www.dice.com/job-detail/62e4a925-45f2-4eb2-86c2-9dca855b4391 ## About the Role Experience providing help desk or desktop support in an end-user environment. Hands-on expertise supporting Apple hardware and macOS, particularly MacBook Pro and MacBook Air devices. Working knowledge of core troubleshooting techniques for hardware, software, connectivity, and user access issues. Familiarity with service desk ticketing processes and the ability to manage requests in an organized, customer-focused manner. Experience supporting collaboration and productivity tools, including Atlassian applications. Ability to support onboarding, offboarding, and IT asset coordination with attention to detail. Strong communication skills and the ability to assist users effectively in both remote and onsite settings., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for a Mac-based environment serving approximately 40 users. This contract opportunity with the potential to become permanent is ideal for someone who enjoys delivering responsive end-user support, maintaining reliable workplace technology, and contributing to a positive employee experience. The role includes one day onsite each week and requires a strong service mindset, sound troubleshooting ability, and comfort supporting essential collaboration and productivity tools., Deliver timely technical assistance for hardware, software, and access-related issues, ensuring users receive effective support with minimal disruption. Provide dedicated support for Apple devices, including MacBook Pro and MacBook Air systems, with a focus on setup, troubleshooting, maintenance, and user guidance. Help maintain office connectivity and assist with technology needs that support both onsite staff and remote team members. Administer and support key workplace platforms such as Jira, Confluence, Bitbucket, Slack, Microsoft Teams, and 1Password to keep daily operations running smoothly. Coordinate onboarding and offboarding activities for employees and contractors, including device preparation, account access, and recovery of company technology. Oversee the lifecycle of IT equipment by assisting with procurement, inventory tracking, deployment, maintenance, and retirement of assets. Work with external technology providers to evaluate services, manage ongoing relationships, and monitor vendor performance and agreements. Recommend and implement practical improvements to support processes and service workflows with an emphasis on usability and inclusivity. Assist with adherence to security and privacy standards by supporting established policies, access controls, and related operational practices. ## Related Videos - [Improving Developer Happiness with GitOps](https://www.wearedevelopers.com/videos/54-improving-developer-happiness-with-gitops) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)