> Markdown version of [/jobs/ext/282025-senior-production-support-engineer](https://www.wearedevelopers.com/jobs/ext/282025-senior-production-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Production Support Engineer - **Company:** CIBC Delaware Holdings Inc - **Location:** United States - **Experience:** Expert - **Salary:** $115,000.0 - $150,900.0 - **Contract:** Permanent contract - **Skills:** CA Workload Automation Ae, Microsoft Azure, Software Bug Management, Cloud Computing, Databases, Extract Transform Load (ETL), Database Queries, Linux, Disaster Recovery, PostgreSQL, Red Hat Enterprise Linux, Release Management, SAS (Software), SQL Databases, Virtual Machines, Freeform SQL, Servicenow - **Published:** May 27, 2026 - **Apply:** https://www.juju.com/job/00000000g332qj ## About the Role + **You have at least 5-8 years of experience in an application support role.** Experience with Linux virtual machines, writing SQL queries, and a technical familiarity with cloud computing (preferably Azure) is preferred. Experience with SAS Viya, along with relevant certifications, would also be an asset. CIBC supports the completion of the SAS Certified Specialist: Administration of SAS Viya exam and relevant Microsoft Azure training. + **You have strong communication skills** and the ability to prioritize work effectively in a fast-paced environment., + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit., Anti-Money Laundering (AML), Application Production Support, AutoSys Workload Automation, Cloud Computing, ITIL Processes, Linux, Microsoft Azure, PostgreSQL, Red Hat Enterprise Linux (RHEL), SAS Viya, ServiceNow Platform, Structured Query Language (SQL) ## Description As a Senior Production Support Engineer on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting. _At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2 days per week on-site, while other days may be remote_ . How You'll Succeed + **Application Support** - investigate application issues; prioritize incidents based on impact and severity. Identify root causes and implement solutions to prevent recurrence. Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management. + **Database Support** -write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines. + **Cloud Computing** - manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure. + **Release Management** - oversee production changes affecting CIBC's SAS Viya AML platform, including bug fixes and version upgrades. + **Service Continuity** - perform disaster recovery tests. + **Collaboration** - build trusted working relationships with business stakeholders, technology partners, and external vendors. + **Communication** - express technical concepts to non-technical audiences with precision and clarity. + **Continuous Learning** - stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)