> Markdown version of [/jobs/ext/282055-desktop-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/282055-desktop-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist I - **Company:** AMERICAN SYSTEMS - **Location:** Lakewood, CO, United States - **Experience:** Starter - **Salary:** $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), Cyber Security, Computer Networks, Lightweight Directory Access Protocols (LDAP), Microsoft Office, Software Maintenance, Software Engineering, Tablet Computers, Laptops - **Published:** May 21, 2026 - **Apply:** https://www.clearancejobs.com/jobs/8928343/desktop-support-specialist-i ## About the Role * As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions. * Must be able to pass federal background investigation and obtain a Public Trust. * Basic proficiency in current and future Microsoft Office and Windows versions. * Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems. * Basic troubleshooting and remote user support skills. * Some experience in problem analysis and solution identification. * Must possess a valid state driver's license, may be required to travel between customer sites. * Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List . ## Description The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems. In this position you will: * Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers. * Assist in ensuring compliance with licensing, regulatory, and security requirements. * Support the IT Service Desk by handling basic technical issues. * Assist in installing and maintaining software and hardware according to established standards and procedures. * Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment. * Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement. * Assist with automated software deployments and maintaining hardware/software inventories. * Support Cyber Security Specialists during response activities. * Assist in maintaining accurate records of hardware and software inventory. * Assist in installing and configuring stand-alone and network printers. * Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues. * Assist in site visits for software upgrades and basic computer-related issue resolution. * Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests. * Assist with the setup and delivery of new desktops and laptops. * Assist in ensuring proper disposal of surplus IT software and hardware according to policy. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)