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# Technical Support Specialist

- **Company:** VoCoVo
- **Location:** Cheltenham, UK
- **Contract:** Permanent contract
- **Skills:** VoIP, Command-Line Interface, System Configuration, File Systems, Network Troubleshooting, MySQL, Networking Basics
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2833355704-technical-support-specialist

## About the Role

* You have a background in Technical Customer Support
 * Previous experience working with linux - you're comfortable navigating a filesystem, familiar with command-line tools. Experience working with typical network and troubleshooting commands is advantageous
 * Experience with telephony/telco integrations- an understanding of the SIP protocol, SIP trunking and experience in troubleshooting & resolving telephony or VoIP issues is highly desirable
 * Experience in networking fundamentals - a principal understanding of network types & models is fundamental to the role. Experience configuring or troubleshooting network is desirable
 * Working with MySQL - any exposure to MySQL or equivalent is beneficial
 * ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus, * You are detail oriented, quickly identifying issues and consequences in technical support
 * You are collaborative and empower colleagues by sharing knowledge
 * You enjoy efficiently managing multiple responsibilities
 * You are a proactive learner, embrace new skills, feedback and challenges

## Description

Join our team as Technical Support Specialist and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy.

This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU., * Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success

 * Support engineers remotely whilst they are on-site, identifying and troubleshooting issues
 * Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions
 * Offer technical out-of-hours support for critical business situations


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