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# Senior IT Service Manager

- **Company:** DWP Digital
- **Location:** Lancashire, UK (Remote available)
- **Experience:** Expert
- **Salary:** £16,786.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, File Transfer, Live Connect (Windows), Web Platforms, Legacy Systems
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840614184-senior-it-service-manager

## About the Role

* Working knowledge with Networks, Application Support and Agile Delivery Squads
 * Experience delivering complex IT programmes in multi-stakeholder environments
 * Detailed knowledge of integration technologies (API's, File Transfer, Events)
 * Strong experience with Service Management Frameworks (ITIL4, Agile Service Management)

ITIL4 or equivalent service management qualifications are desirable but not essential

## Description

As our Senior IT Service Manager you will lead the safe transition from legacy systems to modern, strategic services that underpin critical digital platforms used by millions of people.

You'll make sure these migrations happen smoothly, with minimal disruption to live services, and that every change strengthens the reliability and security of DWP's digital ecosystem. Your work will directly influence how citizens interact with government services, ensuring they remain accessible, secure, and resilient.

You'll be at the heart of collaboration, working with stakeholders across government, external partners, and technical teams to deliver seamless service performance.

From shaping disaster recovery plans to improving service support processes, you'll drive innovation and continuous improvement that reduces risk and enhances user experience. Your decisions really matter: you'll help protect critical services, enable transformation at scale, and leave a lasting impact on how public services are delivered in the UK.


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