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# Line IT Support Analyst

- **Company:** Dawsongroup plc
- **Location:** Milton Keynes, UK
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Office, System Center Configuration Manager, Citrix Systems, Data Logging, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb48bb42a24defe1fd270a7323d580faa3/eaa

## About the Role

We are looking for someone who already has some IT support experience and is keen to broaden their knowledge across both 1st and 2nd line support. You do not need to know everything, we are interested in people who are curious, practical and enjoy helping others solve problems.

 * Some experience providing IT support, whether through a previous role, placement or another hands-on environment.
 * A customer-focused approach and the confidence to communicate with colleagues and third parties.
 * An organised approach to logging issues, maintaining records and following procedures.
 * An interest in developing your technical knowledge across systems, hardware and software.
 * Comfortable working from our Milton Keynes office full time.

We are interested in potential, transferable experience and your willingness to learn, so if you are not sure you meet every requirement, please do not rule yourself out.

## Description

* Provide 1st and 2nd line IT support to employees across a range of technologies, including our Citrix Desktop estate.
 * Answer, log and resolve support queries by phone, email and in person, escalating issues where appropriate.
 * Support desktops and laptops, including deployment using SCCM.
 * Provide basic Active Directory and Office 365 administration.
 * Help maintain IT systems, procedures and accurate records across the business., This role offers the chance to develop your IT support career while gaining exposure to a broad range of technologies, users and business environments. You will work closely with the Network team, taking on varied responsibilities and building experience that can support your longer-term progression.
 * Exposure to Active Directory, Office 365, Citrix and SCCM.
 * Opportunities to support hardware installations, office moves and branch visits.
 * Experience working with suppliers and supporting IT requirements across the business.
 * 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
 * A role where your development and contribution can genuinely make a difference.


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