> Markdown version of [/jobs/ext/2821575-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2821575-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** HW Select Limited - **Location:** London, UK - **Experience:** Expert - **Salary:** £70,000.0 - £80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Microsoft Azure, Desktop Computing, Virtual Private Networks (VPN), Microsoft Servers, Azure Active Directory, Cloud Services, Microsoft SharePoint, Wi-Fi Technology, Microsoft InTune, Wired Networks, Information Technology, Live Streaming, User Administration, Servicenow - **Published:** September 10, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-support-analyst/57332521 ## About the Role * At least five years' experience in service desk, desktop support or a similar technical support role, including hands-on second-line troubleshooting. * Experience in financial services, legal, accounting or professional services is preferred, as is experience supporting a global organisation. * Strong knowledge of Windows 11 and experience across the Microsoft environment, including: * Microsoft 365: Teams, SharePoint and OneDrive * Active Directory, Azure benefitical though not essential and Intune * Conditional Access and user administration * Experience using ServiceNow or a similar IT service management platform. * Experience providing remote support and supporting Teams, Zoom, meeting-room technology and corporate events. * Confident supporting senior stakeholders and VIP users, with clear communication and a strong customer-service approach. * Able to prioritise competing requests, solve problems independently and collaborate effectively with colleagues. * A professional approach to handling confidential information. * ITIL certification is strongly preferred. * Available to work in the London office five days per week., * 2nd Line IT Support * Azure Active Directory * Desktop Computing * IT Support * IT Support (Multi-Level) * Microsoft 365 (Cloud Suite) * Service Desk / Helpdesk Support * Technical Support * Windows Administration ## Description You'll provide hands-on second-line support, resolving complex issues escalated by the Service Desk and working closely with IT Engineering teams. The role combines technical troubleshooting, deskside support, VIP assistance and technology support for meetings and events., * Manage incidents and service requests through ServiceNow, keeping users informed and taking ownership through to resolution. * Provide deskside and remote support to employees, senior executives, VIP guests and colleagues visiting the London office. * Troubleshoot Windows, Microsoft 365, hardware, software and connectivity issues, including Wi-Fi, wired networks and VPN. * Support user and group administration across cloud and on-premises systems. * Help the first-line Service Desk with daily tickets, provide guidance on complex issues and share technical knowledge. * Create clear technical documentation and practical user guides. * Set up and support AV equipment, video conferencing and live streaming for meetings, town halls, webinars and hybrid events. * Carry out proactive meeting-room checks and resolve technical issues during live events, working with colleagues and external suppliers. * Coordinate with third-party vendors to maintain service standards. * Support desk moves, equipment installations and improvements to end-user systems, applications and peripherals. * Contribute to IT projects and cloud provisioning and maintenance procedures, ensuring alignment with business needs, security standards and regulatory requirements. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Fundamentals of Online Video](https://www.wearedevelopers.com/videos/32-the-fundamentals-of-online-video) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [In-Memory Computing - The Big Picture](https://www.wearedevelopers.com/videos/626-in-memory-computing-the-big-picture) - [WeAreDevelopers LIVE - Streaming HTML](https://www.wearedevelopers.com/videos/2135-wearedevelopers-live-streaming-html) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)