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# CRM Data and Customer Analyst

- **Company:** Michael Kors
- **Location:** Greater London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Customer Data Management, Data Files, Data Visualization, Microsoft PowerPoint, Power BI, Tableau (Software)
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2833352412-crm-data-and-customer-analyst

## About the Role

* Experience 2-4 years' experience in CRM Analytics, Customer Insights, Business Intelligence, Marketing Analytics, or a similar analytical role;
 * Strong analytical skills and experience of working with large, complex data sets;
 * Fully proficient with Excel and PowerPoint;
 * Experience with SQL and data visualization tools (e.g. Tableau, Power BI)., * Excellent spoken and written English;
 * Commercial acumen with an affinity for Retail, Fashion or Luxury industry;
 * Curious, detail-oriented with strong problem-solving skills;
 * Strong data visualisation and storytelling skills, with the ability to translate data into actionable business insights;
 * Passion for understanding customer behaviour and delivering customer-centric business solutions;
 * Solid organizational skills with an ability to multitask;
 * Team player with excellent interpersonal and communication skills;
 * Degree in a quantitative discipline (e.g. Mathematics, Statistics, Economics, Data Science) or Marketing.

## Description

Overall Purpose of the Role Sitting within the Global CRM team, the CRM Analyst will play a key role in shaping and optimising Jimmy Choo's customer strategy through data-driven insights and customer analytics. The role will support revenue growth, improve customer engagement, and enhance the client experience through actionable customer insights and analytics. The successful candidate will play a key part in developing a better understanding of our customers and in driving the performance of existing and new customer-centric programs., * Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance;

 * Measure and communicate the business impact of CRM initiatives and customer programmes;
 * Develop and maintain high quality dashboards that are used across the business to monitor the performance of Global and Regional CRM campaigns;
 * provide recommendations to increase ROI;
 * Support qualitative and quantitative research projects to provide further insight into customers' behaviour and preferences;
 * Use the customer segmentation, predictive modelling and analyses to identify growth opportunities and drive revenue;
 * Partner with CRM, Clienteling, Marketing, Digital, and Regional teams to translate business questions into actionable analysis.


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