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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Technician - **Company:** Imagen Dental - **Location:** Scottsdale, AZ, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Cyber Security, Microsoft Exchange Server, Microsoft Software, Networking Basics, Windows PowerShell, Remote Access Technology, Azure Active Directory, Software Deployment, Software Licensing, Scripting, Peripherals, Microsoft InTune, Information Technology, Hardware Asset Management, 3-tier Architectures, Zendesk, Servicenow, Windows Client - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6011ac868146e49 ## About the Role * 4+ years of IT support experience, including 2+ years in a senior, Tier 2, or Tier 3 role. * Ability ot go onsite to our Scottsdale office. * Associate or Bachelor's degree in IT, Computer Science, or related field or equivalent experience. * Strong experience with Microsoft 365, Windows 10/11, Microsoft Entra, and networking fundamentals. * Proven experience troubleshooting hardware, software, endpoints, peripherals, and user-access issues. * Experience with a service desk/ticketing platform such as ServiceNow, Freshservice, Zendesk, or similar. * Strong problem-solving, troubleshooting, and root-cause analysis skills. * Excellent communication and customer-service skills. * Ability to manage multiple priorities, work independently, and take ownership. * Collaborative mindset with a willingness to mentor others and learn new technologies., * Microsoft Intune or other endpoint management experience. * Microsoft Exchange, VoIP, remote access, and mobile device support. * PowerShell, scripting, or automation experience. * IT project leadership experience. * Hardware lifecycle and asset management experience. * Experience creating SOPs and technical documentation. * Experience mentoring IT professionals. * Experience supporting multi-location or distributed teams. * IT certifications such as CompTIA, Microsoft, ITIL, or similar. * Healthcare or dental IT experience. ## Description At Imagen Dental, we are looking for a Senior IT Support Technician who thrives on solving complex technical problems, digging into root causes, and making IT better-not just fixing the issue in front of you. In this onsite role, you'll serve as a senior technical resource for our IT Support team, own escalated issues, lead technology projects, and help build the knowledge and capabilities of the team around you. This is a hands-on role for someone who enjoys variety, takes ownership, and wants to make a measurable impact., * Provide Tier 2 and Tier 3 support for hardware, software, network, endpoint, and system issues. * Own escalated issues from diagnosis through resolution while meeting service-level expectations. * Perform root-cause analysis and implement solutions that reduce recurring issues. * Support Microsoft 365, Entra, Exchange, VoIP, endpoints, asset management, and service desk systems. * Lead or serve as a technical owner for hardware refreshes, software deployments, migrations, and other IT projects. * Create and maintain technical documentation, SOPs, and knowledge base articles. * Mentor and provide technical guidance to junior technicians. * Partner with vendors on support, licensing, warranties, and external services. * Support technology for field offices, home-office locations, and large-scale events. * Monitor ticket trends and system health and recommend improvements. * Maintain IT security, compliance, and software licensing standards. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [JavaScript? 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