> Markdown version of [/jobs/ext/2822760-it-operations-center-3rd-shift](https://www.wearedevelopers.com/jobs/ext/2822760-it-operations-center-3rd-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Center - 3rd Shift

- **Company:** TEKSYSTEMS INC.
- **Location:** Harrisburg, PA, United States
- **Salary:** $31,200.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Information Technology Operations, Servicenow
- **Published:** September 10, 2026
- **Apply:** https://dejobs.org/x/x/239DCF842AD3412BA529E0B1AFB84EC7/job/

## About the Role

* Strong customer service and communication skills
 * Experience with troubleshooting and ticketing systems
 * Ability to follow documented processes
 * Strong attention to detail and organizational skills
 * Comfortable working independently in a fast-paced environment

Preferred

 * Help Desk, Service Desk, Call Center, NOC, or IT Support experience
 * Experience with ServiceNow or similar ticketing tools

Skills: Troubleshooting, Incident Management, Customer Support, ServiceNow, Documentation, Escalation, Problem Solving, Communication

## Description

Seeking a customer-focused IT professional to provide after-hours support for network and system-related issues. This role handles incoming technical requests, monitors alerts, creates and updates tickets, escalates incidents when needed, and helps ensure services remain available. *This role is onsite and cannot support c2c candidates., * Respond to support calls and technical inquiries

 * Monitor systems and investigate alerts
 * Document incidents and maintain ticket accuracy
 * Escalate critical issues to appropriate teams
 * Communicate status updates during service disruptions
 * Maintain operational documentation and procedures


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture)
- [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)