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# Mitarbeiter IT-Service Desk

- **Company:** Amadeus FiRe AG
- **Location:** Bad Neuenahr-Ahrweiler, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems
- **Published:** September 10, 2026
- **Apply:** https://www.adzuna.de/details/5876548992

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT- oder kaufmännisch-technischen Bereich
 * Gute Kenntnisse in Windows-Betriebssystemen, Microsoft 365 und gängiger Hardware
 * Erfahrung im Umgang mit Ticketsystemen und IT-Service-Prozessen
 * Selbstständige, strukturierte und lösungsorientierte Arbeitsweise
 * Teamfähigkeit und Serviceorientierung

## Description

* Zentraler Ansprechpartner für Anwender bei IT-Störungen und Serviceanfragen
 * Analyse, Bearbeitung und Dokumentation von Supportfällen
 * Fehlerdiagnose und Lösung von Hard- und Softwareproblemen
 * Überwachung und Nachverfolgung von Tickets gemäß Service-Level-Vereinbarungen
 * Unterstützung bei der Optimierung von Supportprozessen
 * Zusammenarbeit mit internen Fachabteilungen und Weiterleitung komplexer Anfragen an nachgelagerte Supporteinheiten


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