> Markdown version of [/jobs/ext/2823643-genesys-cloud-specialist-capitole](https://www.wearedevelopers.com/jobs/ext/2823643-genesys-cloud-specialist-capitole). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Genesys Cloud Specialist - Capitole

- **Company:** Capitole
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Genesys, Large Language Models, Generative AI, Backend
- **Published:** September 10, 2026
- **Apply:** https://eurojobs.com/jobs/26890352/apply

## About the Role

Buscamos un/a Genesys Cloud Engineer / Specialist con experiencia en entornos de Contact Center, automatización de procesos de atención al cliente y soluciones de IA conversacional.

Modalidad: principalmente remoto, con reuniones presenciales puntuales en Madrid., * Al menos 3 años de experiencia profesional.

 * Experiencia sólida trabajando con Genesys Cloud en entornos de Contact Center.
 * Experiencia en automatización de procesos de atención al cliente.
 * Experiencia en la construcción o implementación de agentes de IA en Genesys Cloud.
 * Experiencia con Genesys Dialog Engine y/o Genesys Virtual Agent.
 * Experiencia realizando integraciones mediante Genesys Data Actions.
 * Conocimientos generales de IA, LLMs e IA Generativa.
 * Formación en FP, CFGS, Grado universitario o equivalente.

## Description

* Diseñar y automatizar procesos de atención al cliente sobre Genesys Cloud.
 * Desarrollar e implementar agentes de IA y soluciones conversacionales dentro de Genesys Cloud.
 * Trabajar con Genesys Dialog Engine y/o Genesys Virtual Agent.
 * Configurar integraciones mediante Genesys Data Actions con sistemas externos, como CRM, servicios backend y APIs.
 * Participar en iniciativas relacionadas con IA, LLMs e IA Generativa aplicadas al Contact Center.


## Related Videos

- [Beyond GPT: Building Unified GenAI Platforms for the Enterprise of Tomorrow](https://www.wearedevelopers.com/videos/1525-beyond-gpt-building-unified-genai-platforms-for-the-enterprise-of-tomorrow)
- [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative)
- [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers)
- [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock)
- [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx)
- [The shadows that follow the AI generative models](https://www.wearedevelopers.com/videos/624-the-shadows-that-follow-the-ai-generative-models)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)