> Markdown version of [/jobs/ext/2824338-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/2824338-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** Pigment - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** HTML, Application Programming Interfaces (APIs), Cascading Style Sheets (CSS), Spreadsheets, Software as a Service, Data Integration, SQL Databases - **Published:** September 10, 2026 - **Apply:** https://www.totaljobs.com/job/product-support-specialist/pigment-job107964060 ## About the Role + You have a "can-do" attitude: you're hands-on and a go-getter. + You have excellent written and interpersonal skills. + You have general technical know-how and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed. + You would describe yourself as independent, empathetic, and accountable. + You have strong project management skills and ability to deliver on time. + You prioritise and pride yourself on providing great customer service. + Comfortable working in a global, fast-paced environment as part of an international team. + You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role. + You speak English to a professional proficiency. + You are able to work from the London / Paris office at least 3 days a week. Helpful * + Knowing a thing or two about spreadsheets or business planning is beneficial. + You don't have to be a developer but having dabbled in HTML, CSS, SQL, APIs or Data Integrations would definitely be a big plus. + Any financial qualification would be highly desirable (Payroll, Accounting, Financial Risk Management, Pensions etc) + An additional language is also great. ## Description + Provide Expert Assistance: serve at the primary point of contact for customers seeking help. + Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team. + Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment. + Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies. + Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs. + Provide Outstanding Service: Customer Service is at the heart of our operation, you'll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service. + Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed. + Continuously Learn and Develop Yourself: As we innovate and evolve our products, we're equally committed to supporting your growth. 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