> Markdown version of [/jobs/ext/2824365-junior-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2824365-junior-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Technician - **Company:** Thompson and Terry - **Location:** Oxford, UK (Remote available) - **Experience:** Starter - **Salary:** £26,500.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Information Technology - **Published:** September 10, 2026 - **Apply:** https://www.reed.co.uk/jobs/junior-it-support-technician/57331817 ## About the Role Experience: Junior IT Support, Service Desk, Helpdesk, Technical Support, Customer Service, Microsoft 365, Networking, Managed Services, IT Technician, * Excellent customer service and communication skills, both written and verbal * Passion for technology and a strong interest in developing a career within IT * Strong organisational skills with the ability to prioritise and manage multiple tasks effectively * Strong problem-solving skills and a logical approach to troubleshooting, utilising AI and new technologies * Willingness to learn new technologies, develop technical skills and work towards professional certifications * Some previous IT experience or qualifications would be advantageous but not essential ## Description Thompson & Terry Recruitment are delighted to be working with our long-standing client, who are looking to recruit a customer-focused and enthusiastic Junior IT Support Technician to join their growing team. As an IT Support Technician, you'll be the first point of contact for all clients, providing professional and reliable technical support to businesses across the UK. You'll help diagnose and resolve technical issues, manage support requests through our Service Desk platform and ensure customers receive an excellent support experience. This is a varied role, where you'll work with a broad range of technologies, assist with software and hardware deployments, support end users and collaborate with colleagues to deliver exceptional service. The successful IT Support Technician will be a strong communicator, and always looking to expand their skillset. With structured training programmes, fully funded certifications and a clear progression framework, you'll have the opportunity to continuously develop your technical knowledge, increase your responsibilities and progress your career within the business. Whether you're starting your IT career, have recently completed an IT qualification or are looking to build a rewarding career in technology, this is a fantastic opportunity to join a business that is committed to developing its people and investing in their future. The Company Our client have a strong reputation for providing IT support to small and medium-sized businesses throughout the UK, delivering expert technology solutions and support services that help organisations operate effectively and securely. They pride themselves on combining technical expertise with outstanding customer service, building long-term relationships with their clients and providing a supportive, collaborative environment for all of their employees. With their commitment to ongoing development, every member of the team has access to tailored training and fully funded industry certifications. Equally, they also offer the opportunity to allow employees to progress and increase their earnings through regular reviews and development opportunities. 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