> Markdown version of [/jobs/ext/2824389-server-and-storage-field-engineer](https://www.wearedevelopers.com/jobs/ext/2824389-server-and-storage-field-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Server and Storage Field Engineer

- **Company:** CMD Recruitment
- **Location:** Greater London, UK
- **Experience:** Expert
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** NetApp Applications, Information Technology, Cisco
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2859572895-server-and-storage-field-engineer

## About the Role

* Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
 * Previous experience of working within the IT Maintenance Services Industry.
 * Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
 * Must have strong written and verbal communication skills
 * Strong organisational skills.
 * Must be flexible to work outside of core business hours where business needs require.
 * Ability to plan and prioritise your own workload

This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5

A driving licence is essential for this role.

## Description

* Triaging and resolving customers Server, Storage & Network issues
 * Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
 * To receive, investigate, and respond to technical assistance requests
 * To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
 * To deal with general support
 * To be involved with pre-sales technicalities
 * To participate on regional 24/7 out of Hours Rota where required in line with business needs
 * To act as 'cover' engineer on Out of Hours when/if
 * To identify complex problems and review related information to develop and evaluate options and implement solutions
 * To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
 * To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
 * To maintain up to date technical knowledge and expertise in accordance with industry


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)