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# Major Incident Manager and Senior Major Incident Manager

- **Company:** Hydrogen
- **Location:** Belfast, UK
- **Experience:** Expert
- **Salary:** £60,000.0 - £67,000.0
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Microsoft SharePoint, SC Clearance
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840610445-major-incident-manager-and-senior-major-incident-manager

## About the Role

* Significant background in major incident or incident management within complex environments
 * Strong ITIL-aligned service operations experience
 * Experience operating ITSM tools in enterprise settings
 * Proven leadership and people management capability
 * Experience handling high-volume, high-impact incidents
 * Strong communication skills, particularly under pressure
 * Experience working with collaboration tools such as Microsoft Teams and SharePoint
 * Ability to manage stakeholder expectations at senior levels

This is a role for someone who thrives in high-pressure operational environments and is confident leading critical situations from the front.

## Description

I am looking for a Senior Major Incident & Incident Manager to join a growing service operations function based in Belfast. This is a key leadership role within a 24x7 command environment, responsible for driving the management and resolution of high-severity IT incidents across complex enterprise systems.

You will act as a senior escalation point during major incidents, taking control of live situations, coordinating technical and business stakeholders, and ensuring clear communication through structured incident bridges. A strong ability to remain composed under pressure while leading others is essential.

This role requires eligibility for SC clearance.

In this position, I am looking for someone who can not only manage critical incidents end-to-end but also strengthen the overall maturity of incident management practices through coaching, process improvement, and high-quality reporting., * Leading and supporting major incident resolution activities across P1/P2 events

 * Owning and driving incident bridges, ensuring structured command and control
 * Producing executive-level communications and incident summaries
 * Ensuring SLA adherence and effective escalation handling
 * Delivering MI reporting on a weekly and monthly basis
 * Improving documentation, processes, and operational playbooks
 * Supporting and developing other incident management professionals
 * Collaborating across technical and business teams during live service events


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