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# Front Line Support Consultant

- **Company:** Lumera AB
- **Location:** Stoke Gifford, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Confluence, JIRA, Business Software, Database Queries, Knowledge Management, Azure Active Directory, Standard Sql, Software Systems, User Administration
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2859586309-front-line-support-consultant

## About the Role

Are you passionate about solving problems and helping customers get the most from business-critical software? Do you enjoy investigating issues, working with people, and learning how complex systems operate? If so, we'd love to hear from you., * Enjoys solving problems and investigating issues.

 * Has a relevant degree
 * Is confident communicating with customers and building professional relationships.
 * Can explain technical issues clearly to both technical and non-technical audiences.
 * Is organised and able to prioritise multiple tasks effectively.
 * Has a curious mindset and enjoys learning new technologies and business processes.
 * Works well independently whilst also collaborating with wider teams.
 * Takes ownership of issues and sees them through to resolution., * Experience in a customer-facing role such as Customer Service, Helpdesk, Service Desk, or Application Support.
 * Experience supporting software or business applications.
 * Familiarity with Microsoft 365.
 * Exposure to Microsoft Entra ID or Active Directory user administration.
 * Basic SQL or database querying experience.
 * Experience using ticket management platforms such as Jira.
 * Familiarity with knowledge management tools such as Confluence.

Don't worry if you don't have experience with every technology listed above. We're more interested in your communication skills, problem-solving ability, and willingness to learn.

## Description

We're looking for a Front Line Support Consultant to join our growing Operations team in Bristol. You'll play a key role in supporting clients who use Lumera's pensions software solutions, helping them resolve issues, guiding them through service requests, and ensuring they receive an exceptional support experience.

This is a varied, client-facing role where no two days are the same. You'll work closely with customers, product specialists, and technical teams while developing valuable experience in software support within the financial services industry., You'll be involved in the day-to-day delivery of support services for our clients, including:

 * Investigating, triaging, and resolving software error messages and application-related issues within our pension administration platforms.
 * Managing user access requests, password resets, and client permissions.
 * Supporting clients via email, phone, and Microsoft Teams, providing professional and responsive support experience.
 * Monitoring, tracking, and prioritising incidents and service requests using Jira to ensure service levels are achieved.
 * Working closely with product specialists and technical teams to elevate and coordinate the resolution of more complex issues.
 * Keeping clients informed with clear and timely updates throughout the lifecycle of an incident or request.
 * Contributing to knowledge sharing by creating and maintaining documentation, supporting articles, and best practices within Confluence.
 * Developing your knowledge of Lumera's products, technologies, and pension industry solutions.