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# Technical Support Specialist I (Hybrid) - WashU IT

- **Company:** Inc Washington
- **Location:** St. Louis, MO, United States
- **Experience:** Experienced
- **Salary:** $48,610.0 - $75,275.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Desktop Computing, Office Suite, Systems Integration, Computer Networking Systems
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=27fbe1fdf424d8cc

## About the Role

* Ability to work on call.
 * Ability to travel to on- and off-campus locations.

Physical Effort

 * Typically sitting at a desk or table.
 * Repetitive wrist, hand or finger movement (PC typing)., High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses :
No specific certification/professional license is required for this position.

Work Experience:
Providing Desktop Support In An Enterprise Environment (2 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position., WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles., Associate degree

Certifications /Professional Licenses :
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

Skills:
Accountability, Computer Support, Computing Platforms, Customer Service, Office Productivity Software, Oral Communications, Prioritization, Procedural Documentation, System Administration, System Integration, System Upgrades, Written Communication

## Description

Under moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard enterprise office technologies to effectively support customer technical needs. This is a Tier 1 high volume call center position., Desktop Support

 * Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware.
 * Responds to assigned tickets.
 * Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
 * Acts as the front-facing support liaison for all desktop-related support issues.
 * Provides support documentation for Tier 1.

Service Desk

 * Collaborates with higher-level technical areas on planning and issue resolution.
 * Prioritizes workload to appropriately respond to customer needs and demands.
 * Acts as a liaison between customers and senior technical staff.

Project Facilitation

 * Completes tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.

Performs other duties as assigned.


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