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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Traffic Management Center (TMC) Operations Manager - **Company:** AtkinsRéalis - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $105,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Operational Data Store - **Published:** September 10, 2026 - **Apply:** https://slihrms.wd3.myworkdayjobs.com/Careers/job/USTXAustin11801-Domain-Blvd/Traffic-Management-Center--TMC--Operations-Manager_R-163886-1 ## About the Role * Minimum 3 years' experience within the past 5 years supporting TMC operations or similar environment. * Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment. * Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures. * Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment. * Proven ability to recruit, train, mentor, evaluate and develop operational staff. * Experience addressing employee conduct, attendance, and performance issues. * Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person. * Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders. * Proven experience managing performance according to Service Level Agreements (SLA), Key Performance Indicators (KPI), or similar operational metrics. * Ability to analyze operational data, identify improvement opportunities, and recommend process or technology enhancements. * Ability to work on-site and remain available for urgent operational issues outside of normal business hours. ## Description We are seeking a Traffic Management Center (TMC) Operations Manager to join our team in Austin, TX. The TMC Operations Manager is responsible for leading the day-to-day operations of the TMC. This role will provide operational leadership, staff development, stakeholder coordination and strategic oversight of traffic management activities., * Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services. * Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team. * Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations. * Monitor operational performance and drive compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and TxDOT requirements. * Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement. * Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives. * Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel. * Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices. * Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement. * Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours. * Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards. * Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance. * Build and maintain strong working relationships with TxDOT staff, Traffic Incident Management (TIM) partners, and other stakeholders across the Austin District. * Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems. * Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [Dos and don'ts with react hooks. 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