> Markdown version of [/jobs/ext/2828920-end-user-it-service-support-technician](https://www.wearedevelopers.com/jobs/ext/2828920-end-user-it-service-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# End User IT Service Support Technician

- **Company:** Diasorin Inc.
- **Location:** Austin, TX, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, System Center Configuration Manager, Remote Service Software, TCP/IP, Windows Desktop, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88281918/1

## About the Role

* College Degree or equivalent experience of at least 1 years
 * Scientific/Technical/Computer Science or equivalent
 * At least 1+ years of relevant experience.

 * Understanding of Microsoft Office products

 * Hands on experience deploying & supporting Windows desktop OS in an enterprise environment

 * Knowledge of and the ability to use remote support tools

 * Ability tomaintainprinters & work 3rd party printer support vendors

 * Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP

 * Good communicationskills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technicalexpertise

 * Apple support including Mac Books & iPads is a plus

 * SCCM application & image delivery is a plus

 * M365 exposure is a plus

 * Certification in ITIL, Microsoft, or CompTIA is a plus

 * Video conferencing solution support, exposure to Teams environment is a plus

 * Exposure to a change-controlled environment is a plus

 * Experience with theFreshServiceticketing system is a plus

Training and Skills

 * Good interpersonal skills

 * Operational independence

 * Collaborative mindset

 * Time and priority management

 * Ability to analyze and problem solve

 * Technology enthusiast

## Description

* Provide tier 2 support for all site related end user services & projects

 * Support regional needs related to end user services & projects

 * Troubleshoot and resolve all tickets routed to you according to the established SLAs.

 * Physical work in office & plant environments including carrying hardware & troubleshooting

 * Manage inventory, including acquisition and disposal of all IT related equipment according to policies.

 * Ability to collaborate with IT peers toensuresuccessfullydelivery to our customers

 * Other duties as assigned

 * Must work onsite at Diasorin office

 * Limited travel may berequired

 * Work is normally performed in a typical office work environment