> Markdown version of [/jobs/ext/2828994-erp-training-implementation-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2828994-erp-training-implementation-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ERP Training/Implementation Specialist II

- **Company:** QT9 Software
- **Location:** Aurora, IL, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Word, Microsoft Excel, Artificial Intelligence, Business Software, Cloud Computing, Databases, Customer Data Management, Web Browsers, Microsoft Office, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ed0371e0f5993138

## About the Role

* 3-5 years of experience training and implementing ERP software.
 * 3-5 years of experience in manufacturing and/or supply chain management.
 * Bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant professional experience.
 * Intermediate project management skills with the ability to manage multiple customer priorities, timelines, and deliverables.
 * Strong ability to analyze business processes, identify gaps, and translate operational requirements into practical system solutions.
 * Excellent written and verbal communication skills with both internal and external stakeholders.
 * Demonstrated ability to provide effective software training to users with varying levels of technical experience.
 * Strong time-management, organization, independent problem-solving, and critical-thinking skills.
 * Proficiency with Microsoft Office, especially Word and Excel.
 * Strong understanding of Windows environments, modern web browsers, cloud/web-based business applications, and database-driven software.
 * Intermediate knowledge of software testing, quality assurance, troubleshooting, and issue documentation.
 * Comfort learning new technologies quickly, including familiarity with or a strong willingness to adopt AI-enabled tools and automation where they can improve internal processes and team productivity., * Working knowledge of Lean manufacturing principles, continuous improvement, and manufacturing process optimization.
 * Experience with ERP/MRP workflows involving inventory, purchasing, production, scheduling, bills of material, or related manufacturing operations.
 * Experience mentoring junior implementation, training, support, or consulting professionals.
 * Experience using AI assistants, workflow automation, or other productivity technologies to improve documentation, analysis, training, or internal operational processes.

## Description

* Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions.
 * Analyze customers' current manufacturing, inventory, supply chain, and business processes to understand requirements, identify opportunities for improvement, and recommend best-practice workflows within QT9 ERP.
 * Guide customers through the transition from existing processes and systems to QT9 ERP, helping drive adoption, user confidence, and successful implementation outcomes.
 * Manage and continuously refine implementation project plans, priorities, milestones, deliverables, and customer expectations throughout the implementation lifecycle.
 * Deliver engaging, effective customer training on ERP functionality through one-on-one sessions, group training, and webinars.
 * Serve as a voice of the customer by identifying product enhancements, new functionality, usability improvements, and opportunities to improve the implementation and training experience.
 * Participate in testing and validation of new product releases, including troubleshooting issues, documenting findings, and providing actionable feedback to internal teams.
 * Create and maintain customer-facing training resources, Help documentation, User Manuals, implementation guides, and other enablement materials.
 * Use AI-enabled tools and other emerging technologies responsibly to improve internal processes such as documentation, training-content development, project administration, meeting/action summaries, knowledge sharing, quality checks, and other repeatable workflows. Evaluate new tools with curiosity, sound judgment, and appropriate attention to customer data and company policies.
 * Collaborate closely with Implementation, Support, Product, Development, and other team members to resolve customer challenges and achieve department goals.
 * Mentor and support Level I Training/Implementation Specialists by sharing ERP, manufacturing, implementation, technology, and customer-management best practices.
 * Continuously identify opportunities to improve QT9's implementation methodology, training processes, tools, and overall customer experience.
 * Travel to customer locations as needed; company-paid travel is required for some implementation and training engagements.