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# IT Support & Infrastructure Specialist

- **Company:** Red Dot Corporation
- **Location:** Athens, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Backup Devices, VoIP, Client Server Models, Software Documentation, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Software, Networking Cables, Network Connections, Virtual Machines, Mobile Os, Peripherals, Firewalls (Computer Science), Network Server, User Accounts
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1cafb3231f04981f

## About the Role

* High school diploma or GED required; technical education, A.A.S. in IT/networking, or equivalent experience preferred.
 * 2+ years of experience in IT support, infrastructure, networking, or a related technical environment.
 * Strong troubleshooting skills across hardware, software, operating systems, and network connectivity.
 * Working knowledge of Microsoft Windows and Microsoft applications.
 * Familiarity with Active Directory, networking, VPNs, DNS, DHCP, VoIP, and client/server environments.
 * Experience with network cabling and low-voltage infrastructure is strongly preferred.
 * CompTIA A+ or other relevant certification is a plus.
 * Basic familiarity with Apple, Linux, and mobile operating systems is helpful.
 * Strong communication and customer service skills with the ability to work effectively with employees at all levels.
 * Self-motivated, dependable, organized, and able to prioritize multiple issues in a fast-paced environment.
 * Comfortable working independently while also being a collaborative team member.
 * Mechanical aptitude and the ability to read basic technical, construction, electrical, or architectural documents.

## Description

* Provide responsive, high-quality technical support for computers, mobile devices, printers, software, network connectivity, and other technology.
 * Install, configure, troubleshoot, repair, and maintain hardware, operating systems, applications, and peripherals.
 * Manage user accounts, permissions, security groups, and technology access through Active Directory and related systems.
 * Support employee onboarding, transfers, and offboarding, including equipment and system access.
 * Assist with network and infrastructure administration, including switches, wireless, VPN, DNS, DHCP, firewalls, servers, virtual machines, backups, and storage.
 * Install, terminate, test, label, and troubleshoot low-voltage network cabling, including fiber optic cable.
 * Support VoIP, email, and other communication systems.
 * Maintain technology inventory, asset records, system documentation, and procedures.
 * Manage help desk tickets and work orders, prioritizing issues and providing timely communication and follow-through.
 * Perform system updates, patching, preventative maintenance, equipment replacements, and technology health checks.
 * Assist with cybersecurity initiatives, including endpoint protection, access controls, account security, and security alerts.
 * Partner with IT, vendors, contractors, and internal teams on technology projects, upgrades, deployments, and problem resolution.
 * Follow all company technology, cybersecurity, safety, and quality standards.
 * Provide occasional after-hours or weekend support when needed.