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# IT Teamleiter IT Support

- **Company:** Amadeus FiRe AG
- **Location:** Hamburg, Germany (Remote available)
- **Salary:** €65,000.0 - €85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Systems Integration, Microsoft InTune, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.adzuna.de/details/5875662836

## About the Role

* Abgeschlossene Ausbildung in Fachinformatik Systemintegration oder vergleichbare Qualifikation
 * Erfahrung im IT-Service-Desk oder IT-Service-Management
 * Erfahrung mit Microsoft 365, Azure, Windows, Active Directory, Intune, Exchange und mit Peripheriegeräten
 * Fundierte Kenntnisse der ITIL-Prozesse
 * Erfahrung mit Prozessautomatisierung
 * Fließende Deutsch- und gute Englischkenntnisse in Wort und Schrift

## Description

* Führung eines fünfköpfigen IT-Service-Teams (fachlich und disziplinarisch)
 * Sicherstellung des weltweiten 1st- und 2nd-Level-Supports
 * Bearbeitung komplexer Incidents und technischer Eskalationen
 * Steuerung und Optimierung von SLAs sowie Service-KPIs
 * Erstellung von Management-Reports und Performance-Analysen
 * Standardisierung und Weiterentwicklung von ITIL-basierten Service-Prozessen
 * Ausbau des globalen Service Desks
 * Unterstützung internationaler IT-Transformations- und Digitalisierungsprojekte (M365, Cloud, Client-Management, Smart Factory)


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