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# IT Support Technician II

- **Company:** Atlantic Health
- **Location:** Morristown, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Databases, Windows Servers, Computer Networking Systems, Information Technology
- **Published:** May 13, 2026
- **Apply:** https://jobconnection.aamft.org/jobs/22271888/it-support-technician-ii

## About the Role

Education:
Associates degree, technical degree in Information Technology or related field or an equivalent of work history.

Required:

 * 2 plus years of relevant experience in Desktop Support, System Implementation or relevant area.
 * Any of the following Certification preferred: - Certified Azure Fundamentals Microsoft 365 - Certified Fundamentals MCITP: Enterprise Desktop Support Technician 7 - MCITP: Enterprise Desktop Administrator 7 or - MCP, MCDST - MCSA: Administering Windows Server
 * Preferred: Familiarity with networking systems and protocols.

## Description

Responsible for end user support of computer workstations and associated peripherals. Diagnoses and troubleshoots all organizational software, hardware and mobile devices.

****The Hours and Days are as follows: Monday and Tuesday 11:30am to 8pm, Wednesday 8am to 4:30pm, Sunday 8am to 8pm (must be okay with these hours, this will all be Onsite). ****

Principal Accountabilities:

 * Manages multiple complex priorities and projects.
 * Provides configuration and or installations documenters to guide other technicians.
 * Provides timely resolution to all assigned calls and or tasks and escalates calls to the appropriate technical groups.
 * Acts as an ambassador of the department dealing with all customers in a professional manner.
 * Interacts with all ISS staff members to achieve successful implementation and maintenance of organizational hardware and software.
 * Provides timely status reports on Projects and or assignments.
 * Visits offsite locations and provide service to our customers.
 * Ensures Asset Management database is monitored, and discrepancies are remediated
 * Works with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software.
 * Performs other related duties as assigned.


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