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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Analyst - **Company:** Quanta Services - **Location:** Heber City, UT, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Business Software, Protocol Stack, Desktop Computing, Issue Tracking Systems, Microsoft Office, Remote Service Software, Server Administration, Software Troubleshooting, Computer Equipment, Information Technology - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=71748bbca8777332 ## About the Role * High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred * 1-2 years of experience in a help desk or technical support role * Working knowledge of Windows operating systems, Microsoft 365, and common business applications * Familiarity with Active Directory, ticketing systems, and remote support tools * Strong troubleshooting and problem-solving skills * Excellent communication and customer service skills * Ability to prioritize and manage multiple requests in a fast-paced environment Physical Demands * The Information Technology Specialist will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. * Lifting of computer equipment, supplies, and heavy equipment. * Some short-term travel will be required. * Some after-hours support may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position ## Description Job Description:This posting is for up incoming positions in Heber City, UT. This role is to provide tier 1 technical support to employees, ensuring timely resolution of hardware, software, and connectivity issues. Qualified persons to be considered will have great I.T. related troubleshooting skills specifically with Windows 11, Microsoft Office, Network Stack, Server Administration, Printers, and Apple IOS and Android mobile devices; being able to effectively balance speed and quality of work while multi-tasking, able to maintain good composure in stressful situations, be an effective, honest, a respectful communicator, and be diligent in the planning and execution of tasks., * Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed. * Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications. * Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request. * Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework. * Participate in the effective operations of the Information Technology (IT) Department. * Provide technical support for connectivity of systems/network requirements, and other shared services. * Maintain current and accurate inventory of technology hardware, software, and resources. * Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures. * Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required. * Assist with monitoring and enforcement of security policies with all technology. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [gRPC Load Balancing Deep Dive](https://www.wearedevelopers.com/videos/1576-grpc-load-balancing-deep-dive) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [One AI API to Power Them All](https://www.wearedevelopers.com/videos/1601-one-ai-api-to-power-them-all) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)