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# Production Support / Application Support Engineer

- **Company:** Alchemy Software Solutions LLC
- **Location:** Pittsburgh, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Continuous Integration, DevOps, Disaster Recovery, Release Management, Reliability Engineering, Microsoft SharePoint, Grafana, Splunk, Appdynamics, Dynatrace, Servicenow
- **Published:** September 10, 2026
- **Apply:** https://www.dice.com/job-detail/4734559f-31a5-4e79-8e45-6ff70ede2fe6

## About the Role

· CAB and change governance Release and deployment coordination Disaster recovery and resiliency planning Incident and production support management

· L1/L2 and on-call coordination ServiceNow, JIRA, Confluence, SharePoint and xMatters Leadership reporting and stakeholder communication ITIL process knowledge

· Nice to have: Banking or financial services experience

· SRE, observability, SLIs/SLOs and error reduction Splunk, Dynatrace, Grafana or App Dynamics CI/CD and DevOps exposure

· Business continuity and regulatory resiliency knowledge ITIL, SRE or DR certification

## Description

· Coordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings.

· Prepare and share weekly change reports, significant event updates, and change summaries for leadership stakeholders.

· Manage release governance activities, including release tracker updates, approval coordination, deployment support, and production readiness follow-up.

· Serve as Technology Resiliency Coordinator for applications, and related production services.

· Coordinate DCR, DR, SF DR/FOS, and other resiliency activities to ensure planning, execution, tracking, and closure.

· Coordinate between L1 and L2 production support coverage, US team rotations, Sunday SoD delegation, weekend support, and off-hours escalation coverage.

· Oversee incident management for EOP sensitive client incidents, aged incidents, and critical production stability issues.

· Provide operational guidance to the ECC team and support readiness for expanded critical monitoring responsibilities.

· Maintain, monitor and govern operational tools and repositories, including xMatters, Confluence, ServiceNow Knowledge, JIRA SDG, SharePoint, SNO dashboards Scale towards SRE adoption by practicing reliability engineering practices such as service health indicators, operational readiness standards, observability, error reduction, and proactive resilience engineering.

· ServiceNow, JIRA, Confluence, SharePoint and xMatters SRE and observability practices L1/L2 and on-call support coordination CI/CD and DevOps