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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Specialist Associate (PN 20080134) - **Company:** State of Ohio - **Location:** Columbus, OH, United States - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Cyber Security, Information Systems, Computer Literacy, System Configuration, Performance Tuning, Software Tools, Kronos, Wireless Devices, Information Technology, User Accounts - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e4dc4902103b9a5f ## About the Role 18 months' combined work experience and/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain. * Or successful completion of IT Apprenticeship program at designated agency. * Or completion of associate core program in computer science or information systems. Job Skills: Information Technology, Computer Literacy, Operational and Administrative Support, Critical Thinking, Organizing and Planning, Priority Setting, Verbal Communication, Written Communication Supplemental Information ## Description * At DODD'S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation. * Offers assistance with producing various reports for the center. * Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain. * Develops and maintains documentation. * Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II - III customer support. * Assists higher-level specialists, diagnosis, analyzes and resolves issues for customer(s) in assigned technology domain. * Grants access, maintains user accounts, troubleshoots problems, and upgrades software. * Provides input and suggestions to supervisor/management relative to scope of duties. * Stays up-to-date regarding current and new technologies, standards, and techniques. * Receives training and learns system security skills to promote system security and awareness by adhering to the Agency's and/or State's IT security policy(s) and standards. * Assists in conducting performance tuning for hardware and software. * Receives training on vendor supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities. * Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment). * Changes telephone system, (moves\adds\changes) updates speed dial, assists to pull reports. * Supports DC payroll department with Kronos time clock hardware configuration. * Configures wireless devices to connect and operate on the network (e.g., laptops, smart phones, etc.). ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)