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# IT Help Desk Technician

- **Company:** CACHE INFORMATION SYSTEMS, INC.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Issue Tracking Systems, Networking Hardware, Local Area Networks, Windows Servers, Network Connections, Network Administration, TCP/IP, Transmission Control Protocol (TCP), Computer Network Operations, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc1a66355e4556ce

## About the Role

* Proven experience in a helpdesk or technical support role.
 * Strong knowledge of operating systems including Windows Server and macOS.
 * Familiarity with network administration concepts such as TCP/IP, LAN configurations, and Meraki devices.
 * Excellent analytical skills with the ability to diagnose problems effectively.
 * Strong communication skills to interact with users at all levels of technical proficiency.
 * Ability to work independently as well as part of a team in a fast-paced environment.
 * Relevant certifications (e.g., CompTIA A+, Network+) are a plus but not required.

If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Helpdesk Technician.

Job Types: Full-time, Part-time, * RingCentral: 2 years (Required)

 * Ubiquiti: 2 years (Required)
 * Meraki: 2 years (Preferred)

## Description

* Provide first-level support for technical issues related to hardware, software, and network connectivity.
 * Communicate effectively with users to understand their technical problems and provide appropriate solutions.
 * Analyze and troubleshoot issues related to Windows Server, macOS, LAN, and TCP networks.
 * Assist in the administration of network devices such as Meraki routers and switches.
 * Document all support interactions in the ticketing system for tracking purposes.
 * Collaborate with other IT team members to resolve complex technical issues.
 * Maintain an organized inventory of IT equipment and assist in setup or installation as needed.
 * Stay updated on emerging technologies and best practices in IT support.