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# L2 IT Tech

- **Company:** Farmer Joe's Market, LLC
- **Location:** Cape Coral, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Desktop Computing, IT Management, Information Technology Operations, Virtualization Technology, Computer Equipment, Information Technology, User Accounts
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aa6184235011d44f

## About the Role

* Willingness to grow and expand technical expertise
 * Basic computer experience;
 * Computer Science desired;
 * Point of Sales experience desired;
 * Technical, logical thought process;
 * Problem solving;
 * Project ownership and integrity
 * An ability to stick to strict deadlines;
 * An ability to prioritize tasks;
 * The associates are frequently required to bend, twist, reach, push and pull.
 * The associates must regularly lift or move objects up to 50lbs
 * The associates must be able to work with wide variety of fresh, dried and/or processed products, spices and processed substances without negative allergic consequences;
 * Open availability, Mornings, nights, weekends, holidays
 * Be able to work in a loud environment

## Description

* Serve as the primary escalation point for the helpdesk, owning issues from initial investigation through resolution, documentation, and follow-up.
 * Troubleshoot recurring problems, identify root causes, and implement approved solutions that reduce repeat tickets.
 * Help prioritize tickets based on business impact and urgency, meet service-level targets, and keep users and IT leadership informed.
 * Escalate issues requiring leadership decisions or specialist support with a clear summary of the problem, business impact, troubleshooting completed and recommended next steps.
 * Assist with Level 1 support when needed to maintain service during busy periods or staffing gaps.
 * Install, configure, maintain, and replace computers, printers, scanners, scales, POS equipment, and other technology used throughout the business.
 * Support POS operations, including item maintenance, configuration changes, and coordination with vendors.
 * Administer user accounts, access permissions, and employee onboarding and offboarding following established approval and security procedures.
 * Support Microsoft services, endpoint management, networking, and virtualized infrastructure.
 * Perform approved updates, maintenance, and system checks, documenting changes and following established change procedures.
 * Own assigned IT projects and improvements, communicating progress, risks, and blockers.