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# IT Technician I

- **Company:** Waco Family Medicine
- **Location:** Waco, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Basic Access Authentication, Business Software, Data Security, Issue Tracking Systems, Information Technology Operations, Computer Equipment, Information Technology, User Administration
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d43496c09bd951ed

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * IT support or customer service experience preferred

 * Associate degree in Information Technology or related field preferred, but not required, * Strong customer service and communication skills
 * Basic knowledge of Windows, Microsoft 365, and common business applications
 * Familiarity with computer hardware and mobile devices
 * Ability to follow documented procedures and troubleshoot routine issues
 * Strong attention to detail and organizational skills

## Description

* Serve as the initial point of contact for IT support via phone, ticketing system, and in-person requests
 * Troubleshoot and resolve common hardware, software, and access-related issues
 * Accurately document incidents, requests, and resolutions in the ticketing system
 * Escalate issues to higher-level support when appropriate, providing complete and accurate details
 * Provide timely updates and follow-up communication to end users
 * Assist with account provisioning, password resets, and basic access management
 * Maintain knowledge of standard IT procedures, systems, and supported applications
 * Comply with all policies related to data security and patient confidentiality (HIPAA), * Assist other Technical Support team members as directed by the supervisor.
 * Participate in projects as a support resource to the Epic & Systems team, as needed.
 * Be available for occasional after-hours implementations or support tasks.
 * Perform any other duties as assigned by the supervisor.

physical and mental requirements:

 * visual and auditory accuracy
 * shift length - 9 hours
 * indoor setting
 * frequent use of computer
 * extended periods of standing, sitting
 * frequent use of telephone
 * continuous repetitive grasping and manipulation of both hands
 * continuous conversational communication
 * frequent walking, bending, reaching, twisting, kneeling, squatting, climbing
 * occasional exposure to mechanical and electrical conditions
 * occasional carrying, lifting, pushing and pulling of up to 55 lbs.
 * occasionally working in noisy and confined areas
 * frequent use of personal transportation with US Standard gas reimbursement provided.
 * occasional travel
 * understand/carry out simple/detailed, oral/written instructions
 * memorize and retain instructions
 * read and interpret detailed specifications, The IT Technician I serves as the first point of contact for all IT support requests. This role is responsible for providing timely, customer-focused technical support to staff, resolving common issues, and ensuring accurate triage and escalation of more complex problems. This position plays a critical role in maintaining day-to-day IT operations across the organization.


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