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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Desktop Support Technician - **Company:** Contract Staffing Specialists, Inc. - **Location:** Omaha, NE, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Business Software, Cascading Style Sheets (CSS), Databases, System Configuration, Custom Software, Virtual Private Networks (VPN), Network Troubleshooting, Windows Desktop, Wi-Fi Technology, Enterprise Software Applications, User Administration, User Accounts - **Published:** September 10, 2026 - **Apply:** https://jobs.cssus.net/index.smpl?arg=jb_apply&POST_ID=14301102 ## About the Role * 3+ years of experience in desktop support, help desk, technical support, or a related IT environment. * Strong experience troubleshooting Windows workstations and Microsoft 365. * Solid Active Directory and user administration experience. * Experience imaging, configuring, deploying, or upgrading Windows workstations. * Strong hardware and peripheral troubleshooting skills. * Experience troubleshooting Wi-Fi, VPN, connectivity, and other desktop networking issues. * Experience troubleshooting and installing business applications. * Ability to research and resolve unfamiliar technical issues independently. * Strong analytical and problem-solving skills. * Excellent customer service and communication skills. * Ability to manage competing priorities in a high-volume support environment. * IT degree, technical certification, or equivalent professional experience preferred. * Experience with ERP systems, custom applications, or enterprise software is a plus. * Manufacturing, agriculture, food production, or other industrial experience is highly preferred. * Spanish/English bilingual skills are a plus. Work Environment This is a true hands-on desktop support role and is not limited to a traditional office or help desk environment. The position will regularly travel throughout the facility to provide in-person support to employees on the production floor. The production floor is the heart of the operation, and candidates must be comfortable working in an active meat-processing/manufacturing environment. The position may involve exposure to cold and hot temperatures, strong odors, grease, and other conditions associated with a meat-processing facility. The IT team operates in a highly collaborative environment with a strong sense of teamwork, loyalty, and mutual support. The successful candidate will be someone who enjoys working as part of a tight-knit team while taking ownership of technical problems and delivering excellent service to end users., CSS takes a keen interest in thoroughly understanding the client's needs for a particular position. And then works to recognize the motivations and capabilities of candidates, looking for the win-win for client and candidate in the areas of fit and satisfaction for both parties. (more…) Motivated Candidate ## Description We are seeking an experienced Tier 2 Desktop Support Technician to join our IT team and provide advanced, hands-on technical support across both office and production environments. This position is ideal for a desktop support professional who can step into a busy environment, work independently, and quickly become productive. The Tier 2 Technician will resolve escalated technical issues, support Active Directory and business applications, assist with workstation imaging and Windows upgrades, and help the team reduce a significant ticket backlog. While this position serves as a technical escalation point for Tier 1 support, it remains highly customer-facing. The successful candidate will combine strong technical troubleshooting skills with excellent customer service and communication. Key Responsibilities * Provide Tier 2 desktop support across approximately 300-350 workstations. * Serve as a technical escalation point for Tier 1 support. * Troubleshoot and resolve complex hardware, software, Windows, Microsoft 365, connectivity, and application issues. * Perform Active Directory administration, including user accounts, permissions, access, and troubleshooting. * Image, configure, deploy, and troubleshoot Windows 10 and Windows 11 workstations. * Assist with the organization's ongoing Windows 10 to Windows 11 migration. * Troubleshoot application installation, configuration, and end-user application issues. * Support the organization's ERP system and other business applications by following technical documentation and independently researching and resolving issues. * Troubleshoot unfamiliar technical problems and determine appropriate solutions with limited direction. * Provide hands-on support for production-floor workstations, equipment interfaces, and other technology. * Work independently through the ticket queue and help reduce the team's existing backlog. * Identify recurring technical issues and contribute to process and system improvements. * Collaborate with systems administrators, network engineers, application developers, database teams, and other IT personnel as needed. * Maintain accurate documentation and ticket updates in Freshservice. * Participate in an on-call rotation and occasional Saturday coverage as needed.