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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Level I - **Company:** ORTHOPEDIC AND SPORTS MEDICINE CENTER OF NORTHERN INDIANA, - **Location:** Elkhart, IN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Collaborative Software, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Software Engineering, Information Technology, Laptops - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=432f135b293b6085 ## About the Role Do you have a valid Driver's License license?, Do you have a High school diploma or GED?, Ideal candidate will have at least 1 year of experience in several of the following areas: * Provide desk-side and remote support for end users in a Microsoft Windows environment (workstations, laptops, printers/scanners, phones, and other peripherals). * Install, configure, image, and troubleshoot hardware and software, including Microsoft 365 apps and collaboration tools., * Clear, professional verbal and written communication with a customer-service mindset. * Strong organization and time management skills; able to prioritize competing requests in a fast-paced environment. * Team-oriented, dependable, and comfortable working independently with minimal supervision. * Strong problem-solving skills with attention to detail and a commitment to follow-through. * Demonstrates discretion and professionalism when handling confidential information (HIPAA awareness)., * High school diploma or equivalent (Associate's degree in a computer-related field or relevant certifications preferred). * 1-2 years of experience in an IT support, help desk, or desktop support role (healthcare/Health IT experience a plus). * Must possess and maintain a valid driver's license and reliable vehicle; travel between OSMC locations may be required. * Ability to sit for extended periods of time and perform typical duties associated with workstation support. ## Description As part of a tight-knit IT team, the IT Support Specialist provides front-line technical support to end users across a multi-site healthcare organization. This role assists with day-to-day troubleshooting and request fulfillment (desk-side and remote), supports equipment deployment and maintenance, and participates in IT projects that improve reliability, security, and the overall user experience., * Use a ticketing system to track requests, document work performed, and communicate status/next steps to users. * Maintain clear support documentation (how-to guides, standard build steps, and troubleshooting notes) to promote consistency. * Work with vendors and internal teams to resolve hardware/software issues and coordinate repairs/replacements as needed. * Assist with basic network and connectivity troubleshooting (wired/wireless, VPN, printing, and application access) and escalate when appropriate. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)