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# Service Desk Supporter 2nd Level (m/w) - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Remote Infrastructure Management, Systems Integration
- **Published:** September 10, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=90061

## About the Role

Erfolgreich abgeschlossene Ausbildung zum Fachinformatiker (m/w) Systemintegration Berufserfahrung i2nd Level Software-Support Sehr gute kommunikative Fähigkeiten Freude am problemorientierten Arbeiten sowie hohe IT-Affinität Flexibilität und Kundenorientierung

## Description

2nd Level Support für ein CRM-System und Weiterleitung von Störungen an den 3rd Level Support Vorbereitung und Durchführung von Online-Seminaren Unterstützung der Kunden bei der Fehlerbehebung (telefonisch oder per Fernwartung) Administrative und organisatorische Aufgaben Schnittstellenfunktion zwischen Kunden und Vertrieb bzw. Produktmanagement


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