> Markdown version of [/jobs/ext/283389-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/283389-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** SCS Global Services - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Computer Networks, Information Technology Operations, Microsoft Office, Citrix Systems, Windows PowerShell, Remote Access Technology, Azure Active Directory, Salesforce.Com, Microsoft SharePoint, TeamViewer, HybridCloud, Microsoft InTune, Microsoft Onedrive, Adobe, Deployment Automation, Unified Endpoint Management, User Accounts - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b495485172a3d5d8 ## About the Role * 5+ years of professional experience within the technology sector as a helpdesk, service desk, or support specialist * Expert level understanding of Windows operating systems and the ability to troubleshoot end user issues * Proficiency in diagnosing and resolving technical issues across hardware, software, and network components * Excellent communication and interpersonal skills, with the ability to work with customers, management, and technical teams * Ability to explain technical concepts clearly and concisely to both technical and non-technical users * Ability to empathize with end users to understand their perspectives and concerns. * Excellent organization, prioritization, technical, and problem-solving skills * Initiative, good judgment, and ability to work independently and collaboratively under pressure in a dynamic environment * Proficiency with Microsoft Active Directory/Azure Active Directory in a hybrid cloud environment * Microsoft Office 365 administration, Microsoft Endpoint Manager/Intune (MEM), Microsoft Autopilot * Ability to effectively support users of the following applications: Microsoft Office 365, Adobe Cloud, Citrix ShareFile, Sales Force, SharePoint, OneDrive, Microsoft Teams * Experience with TeamViewer Tensor as a remote access and administration tool * PowerShell experience is a plus * Experience working in an IT Service Management (ITSM) platform (Incidents/Knowledge Base/Asset management/Change Management), Fresh Service experience is a plus * Relevant certifications (e.g., A+/Network+, Microsoft Certified Desktop Support Technician (MSDST), Microsoft Certified Technology Specialist (MCTS), ITIL are a plus ## Description The Support Analyst is responsible for supporting SCS users with enterprise desktop and web platforms, including Microsoft Office 365, FreshWorks, targeted 3rd Party tools, and proprietary in-house apps. The Support Analyst role requires developing super-user expertise in multiple products to provide technical Level 1/2 support as needed. In addition, as the Support Analyst you will be working closely with the other IT team members to identify opportunities for ongoing system and process improvements to enhance user experience and business productivity., * Serve as the primary point of contact for resolving technical issues * Provide timely level 1/2 IT support for a broad range of systems used by the business * Perform onboarding and IT orientation for new users * Work closely with and provide oversight for any 3rd party IT services * Collaborate with cross-functional teams to address issues, ensuring timely resolutions * Address support tickets in a timely and effective manner, keeping the user informed on progress and verifying issues are resolved * Interact with users professionally and empathetically, maintaining a high level of customer satisfaction * Communicate technical concepts to non-technical individuals, ensuring clear understanding * Develop strong user relationships, proactively identifying areas for improvement and providing recommendations * Review monthly metrics to determine areas in need of improvement * Collaborate with other members of the IT Operations team to maintain documentation, create knowledge base articles, and ensure compliance with established procedures * Administer user accounts as needed to provided necessary systems access * Procure and track technology hardware and software requests and maintain appropriate inventory levels to prevent shortages and/or unnecessary purchases * Understand interactions among internal and external systems identify opportunities for improvements * Collaborate and consult with technical colleagues to resolve systems support issues * Other tasks as duties as assigned, The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned. ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Lost and Wasted Time: Searching for the Cozy Web](https://www.wearedevelopers.com/videos/2107-lost-and-wasted-time-searching-for-the-cozy-web) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)