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# Level 2 IT Technician / MSP Support Engineer

- **Company:** MOONLIGHT TECHNOLOGY SOLUTIONS
- **Location:** Temecula, CA, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Microsoft SharePoint, User Provisioning Software, Microsoft InTune
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1605ca529d3bd24c

## About the Role

Do you have experience in Windows?, * 2+ years in an IT support, helpdesk, or MSP role

 * Working proficiency with an RMM platform - comfortable with remote sessions, patching, and routine deployment tasks
 * Working proficiency with a PSA / ticketing system - you understand ticket hygiene, time entry, and SLAs
 * Hands-on Microsoft 365 administration: user/license management, Exchange Online basics, Teams, SharePoint/OneDrive, MFA
 * Comfortable with Windows 11, basic Active Directory or Entra ID tasks, and general endpoint troubleshooting
 * Basic networking knowledge - DNS, DHCP, common connectivity issues
 * Clear written and verbal communication - you'll be talking directly to clients
 * Reliable, organized, and able to manage your own queue without constant oversight

Nice to Have

 * CompTIA A+ / Network+, Microsoft fundamentals certifications
 * Prior MSP experience working across multiple client tenants
 * Familiarity with EDR or modern endpoint security tools
 * Exposure to Intune or Azure

## Description

We're looking for a reliable IT Support Technician to handle the day-to-day ticket queue across our client base. You'll be the first line of response for incoming tickets - working everything from password resets and endpoint issues to M365 administration and basic network troubleshooting. This is a hands-on role for someone who takes pride in closing tickets, communicating well with clients, and keeping things moving.

What You'll Do

 * Work the incoming ticket queue as the primary responder - triage, troubleshoot, and resolve
 * Handle common tier 1/2 issues: user account problems, endpoint troubleshooting, printer and peripheral issues, basic network connectivity, application support
 * Administer Microsoft 365 day-to-day: user provisioning/offboarding, license assignment, mailbox issues, Teams/SharePoint/OneDrive support, MFA resets
 * Use the RMM platform to remote into endpoints, push patches, and run standard tasks
 * Maintain tight ticket hygiene in the PSA: accurate notes, time entry, and clear client communication
 * Escalate when issues require deeper investigation or higher-level access
 * Follow established runbooks and contribute small improvements as you learn the environments


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