> Markdown version of [/jobs/ext/2834242-it-helpdesk-technical-support](https://www.wearedevelopers.com/jobs/ext/2834242-it-helpdesk-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk & Technical Support - **Company:** Vivira AG - **Location:** Berlin, Germany (Remote available) - **Salary:** €33,280.0 - €41,600.0 - **Contract:** Internship / Graduate position - **Skills:** Apple Mac Systems, Software as a Service, Cloud Computing, Cyber Security, Computer Maintenance, System Configuration, EHealth, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Network Architecture, Office Suite, Single Sign-On, Network Routers, Firewalls (Computer Science), Information Technology, Laptops, Hardware Infrastructure, User Accounts - **Published:** September 10, 2026 - **Apply:** https://www.arbeitsagentur.de/jobsuche/jobdetail/10000-1207851005-S ## About the Role If you're studying Computer Science (or a related field) and want real hands-on experience in IT & SecuritySecurity rather than just an internship title, we'd love to meet you., You're currently enrolled in Computer Science, Business Informatics or another technical degree program at a university in Berlin or nearby. You can regularly work from our office in Mindspace Stadtmitte, right in the center of Berlin You have a solid understanding of macOS and enjoy solving technical problems. You're interested in IT administration, infrastructure and information security. You enjoy helping people and communicate in a friendly, service-oriented way. You work in a structured, reliable and proactive manner. You're fluent in English and have at least B1-level German, since you'll regularly support colleagues on-site. Previous experience through personal projects, internships or student jobs (Werkstudent, HiWi, IT support) is a plus, but not required. ## Description IT Helpdesk & Technical Support: You support the Vivira IT Helpdesk, providing remote and on-site first-level support for software, tools and general troubleshooting. On-site Infrastructure: While some tasks can be done remotely, you'll regularly be at our Mindspace Stadtmitte office to provide hands-on support for IT hardware and security infrastructure. On- & Offboarding: You support IT onboarding and offboarding, from the physical setup of the office to preparing hardware for new colleagues and collecting it from departing ones. SaaS Administration: You assist in managing a variety of SaaS applications, user accounts and access permissions. Hardware Maintenance: You help oversee repairs and replacements of equipment so our team is always well-equipped. Network Infrastructure: You support the monitoring of our network infrastructure, including firewalls, routers and VPN solutions. Documentation: You help keep system configurations, policies and procedures up to date. IT Security: You support security initiatives such as Access Management, endpoint security, MFA and device compliance. What You'll Learn Hands-on experience most students only read about in lectures: Modern Apple/macOS administration & endpoint management (MDM) Cloud-based IT infrastructure and SaaS administration Identity & Access Management (IAM) and IT security fundamentals Device lifecycle management IT operations in a regulated Digital Health environment Supporting distributed, remote-first teams You'll work with a modern, cloud-first toolset, including MDM for our Apple fleet, single sign-on and IAM, a leading productivity suite, and current endpoint security and network solutions. We'll walk you through the full stack in the first conversation., Perspektive: Echte Verantwortung, Mentoring und ein realistischer Weg in eine Festanstellung nach dem Abschluss Hilf mit, das IT-Rückgrat eines der führenden Digital-Health-Unternehmen Deutschlands aufzubauen. Bei Vivira machst Du weit mehr, als Passwörter zurückzusetzen oder Laptops einzurichten. Als Werkstudent im Bereich IT & Security sorgst Du mit dafür, dass ein schnell wachsendes Digital-Health-Unternehmen in Berlin jeden Tag reibungslos läuft: vom Onboarding neuer Kolleginnen und Kollegen über die Verwaltung moderner SaaS-Anwendungen bis zur Unterstützung unserer Security-Infrastruktur. Du arbeitest Seite an Seite mit erfahrenen Kolleginnen und Kollegen, sammelst praktische Erfahrung in einer modernen, cloudbasierten Umgebung und trägst zu einer Technologie bei, die Tausenden von Patientinnen und Patienten hilft, ihre Rückenschmerzen in den Griff zu bekommen, mit Deutschlands erster dauerhaft erstattungsfähiger Digitaler Gesundheitsanwendung (DiGA). Wenn Du Informatik (oder ein verwandtes Fach) studierst und echte Praxiserfahrung in IT & Security sammeln willst statt nur eines Praktikumstitels, freuen wir uns darauf, Dich kennenzulernen. Deine Aufgaben IT-Helpdesk & Technischer Support: Du unterstützt den Vivira IT-Helpdesk und leistest remote sowie vor Ort First-Level-Support bei Software, Tools und allgemeinem Troubleshooting. Infrastruktur vor Ort: Manche Aufgaben lassen sich remote erledigen, regelmäßig bist Du aber in unserem Office im Mindspace Stadtmitte, um bei IT-Hardware und Security-Infrastruktur tatkräftig anzupacken. On- & Offboarding: Du unterstützt das IT-On- und Offboarding, von der physischen Einrichtung des Offices über die Vorbereitung der Hardware für neue Kolleginnen und Kollegen bis zur Rücknahme bei ausscheidenden. SaaS-Administration: Du hilfst bei der Verwaltung verschiedener SaaS-Anwendungen, Benutzerkonten und Zugriffsrechte. Hardware-Wartung: Du kümmerst Dich mit um Reparaturen und Austausch von Geräten, damit unser Team immer gut ausgestattet ist. Netzwerk-Infrastruktur: Du unterstützt das Monitoring unserer Netzwerk-Infrastruktur, inklusive Firewalls, Routern und VPN-Lösungen. Dokumentation: Du hilfst dabei, Systemkonfigurationen, Richtlinien und Prozesse aktuell zu halten. IT-Security: Du unterstützt Security-Initiativen wie Access Management, Endpoint Security, MFA und Device Compliance. Das lernst Du bei uns Praxiserfahrung, über die die meisten Studierenden nur in Vorlesungen lesen: Moderne Apple-/macOS-Administration & Endpoint Management (MDM) Cloudbasierte IT-Infrastruktur und SaaS-Administration Identity & Access Management (IAM) und Grundlagen der IT-Security ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)