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# Technical Support and Repairs Specialist

- **Company:** JMS Technical Solutions
- **Location:** North Tonawanda, NY, United States
- **Salary:** $100,000.0
- **Contract:** Permanent contract
- **Skills:** SolidWorks (CAD), Microsoft Office
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e02fd5ec7dfb2213

## About the Role

* Associate degree or higher in Mechanical Engineering Technology, Industrial Technology, Engineering, or related field (equivalent experience considered).
 * Strong mechanical aptitude and troubleshooting skills.
 * Ability to read and interpret engineering drawings, BOMs, and technical specifications.
 * Experience supporting repair projects, service operations, or industrial equipment programs.
 * Strong communication, organization, and customer service skills.
 * Proficiency with Microsoft Office.
 * Willingness to travel occasionally for field service and warranty support.

Preferred

 * Experience with centrifugal pumps, rotating equipment, or industrial machinery.
 * Experience creating technical manuals or service documentation.
 * Background supporting U.S. Navy, defense, utility, or industrial customers.
 * SolidWorks Composer or SolidWorks CAD experience.
 * Familiarity with ERP systems and inventory management.
 * Project management experience.

Applicants must be authorized to work in the U.S.

## Description

Repair Project Management

 * Manage repair projects from initial quotation through shipment and invoicing.
 * Serve as the primary customer contact for repair-related inquiries and updates.
 * Develop repair scopes of work and coordinate activities with engineering, operations, and service teams.
 * Track project schedules, costs, and progress while ensuring quality and customer requirements are met.
 * Identify opportunities for equipment upgrades, modernization, and expanded service offerings.

Field Service &Customer Support

 * Coordinate and support field service activities including inspections, troubleshooting, equipment assessments, and warranty repairs.
 * Travel occasionally to customer sites, shipyards, and industrial facilities to support repairs and technical service needs.
 * Build relationships with service providers and repair partners to support customer uptime and service responsiveness.

Technical Documentation

 * Develop and maintain service manuals, repair manuals, technical procedures, and work instructions.
 * Create technical illustrations, exploded views, and parts identification guides.
 * Ensure documentation accuracy through collaboration with engineering and manufacturing teams.
 * Support standardization and continuous improvement of repair procedures and technical publications.

Technical Sales Support

 * Provide technical guidance to the sales team for repair, replacement, and upgrade opportunities.
 * Review customer requirements and prepare technical recommendations, quotations, and proposals.
 * Participate in customer visits, technical reviews, and industry events as needed.

Repair Kit Program & Production Support

 * Develop and maintain standardized repair kits for commercial and government customers.
 * Coordinate inventory planning and replenishment activities.
 * Create and review production orders, work instructions, and technical specifications.
 * Support cross-functional teams to ensure successful project execution and process improvements.