> Markdown version of [/jobs/ext/2834934-senior-technical-lead](https://www.wearedevelopers.com/jobs/ext/2834934-senior-technical-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Lead - **Company:** HCL America Inc. - **Location:** Jersey City, NJ, United States - **Experience:** Expert - **Salary:** $151,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Confluence, JIRA, Microsoft Azure, Cloud Computing, Information Engineering, Data Infrastructure, Extract Transform Load (ETL), Monitoring of Systems, Information Technology Operations, Python (Programming Language), Nagios, Standard Sql, Shell Script, SQL Databases, System Availability, Apache Spark, Information Technology, Data Analytics, Data Management, Data Pipelines, Dynatrace, Servicenow, Databricks - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4ea36d7e7d2aa3e4 ## About the Role * Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, or a related field. * 2+ years of experience in data platform support or IT operations, preferably with Databricks or Spark. * Strong understanding of ITSM processes and experience with ServiceNow for incident and change management. * Proficiency with Dynatrace, BigPanda, or similar monitoring and alerting tools. * Experience with JIRA for ticket management and Confluence for knowledge documentation. * Basic shell scripting and Python/SQL skills for troubleshooting and automation. * Foundational knowledge of AWS and Azure cloud platforms. * Basic understanding of ETL processes and data engineering concepts is a plus. * Excellent analytical, problem-solving, and communication skills. * Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus. ## Description As a Databricks Support Specialist for the Pharma industry, you will be responsible for ensuring the operational stability and performance of Databricks-based data platforms. Your expertise in ITSM processes and monitoring tools will drive efficient incident resolution and proactive problem management, supporting critical data analytics operations for life sciences clients., * Provide L2/L3 support for Databricks environments, ensuring high availability and performance of data pipelines. * Manage incidents, service requests, and changes using ServiceNow, adhering to ITIL frameworks. * Monitor Databricks clusters and jobs using Dynatrace and BigPanda, identifying and resolving performance bottlenecks. * Troubleshoot ETL workflow failures, data quality issues, and integration problems with clinical and operational datasets. * Collaborate with data engineering teams to escalate complex issues and coordinate minor enhancements. * Document known issues, troubleshooting guides, and runbooks in Confluence. * Track support activities in JIRA, ensuring SLA adherence and quality reporting. * Perform routine maintenance and automation tasks using shell scripts and basic Python/SQL. * Coordinate with cloud infrastructure teams for AWS/Azure-related issues affecting Databricks environments. * Participate in on-call support rotations and incident bridges. ## Related Videos - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [It's Not Vibe Coding If You Know What You're Doing](https://www.wearedevelopers.com/videos/100119-it-s-not-vibe-coding-if-you-know-what-you-re-doing) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)