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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AI Solutions Specialist - **Company:** Macatawa Technologies, L.L.C. - **Location:** Holland, MI, United States (Remote available) - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Systems Engineering, Software Tools, Data Processing, Document Enterprise Platform, Microsoft Power Automate, AI Platforms, Low-code - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d1245ba036a8589a ## About the Role Do you have experience in Workflow management (operations management method)?, This position requires strong communication skills, a process-oriented mindset, and comfort working with business users and technical teams. A technical degree or deep engineering background is not required. Required: · Experience working in an IT, MSP, or business operations environment · Strong familiarity with Microsoft 365 · Comfort learning and using AI tools such as Microsoft Copilot or similar · Strong written and verbal communication skills · Ability to explain technical or abstract concepts in plain English · Strong organizational skills and attention to detail · Ability to manage multiple initiatives and follow through to completion AI-Related Expectations · Curiosity and enthusiasm for practical AI use cases · Interest in workflow improvement and automation · Comfort experimenting, documenting, and refining processes · Sound judgment around responsible AI usage and data handling · Willingness to learn alongside both technical staff and business users Preferred / Plus Experience · Experience with Microsoft Copilot adoption or training · Workflow automation or low-code tools (e.g., Power Automate) · Familiarity with MSP tools such as Halo PSA, NinjaOne, Hudu or other documentation platforms · Experience working with manufacturing or professional services clients · Training, onboarding, or change-management experience ## Description The AI Solutions Specialist is responsible for leading the practical adoption of AI inside Macatawa Technologies and helping deliver AI enablement services to our clients. This role focuses on process improvement, workflow automation, training, documentation, and client guidance, rather than deep infrastructure engineering. The AI Solutions Specialist works closely with our technical team, leadership, and clients to identify opportunities where tools such as Microsoft Copilot and Hatz AI can reduce friction, improve productivity, and support safer, more consistent ways of working. This role is AI-first. Traditional MSP technical work (projects, escalations, or on-site support) may occur occasionally to support collaboration and learning, but it is not the primary responsibility of the position. Primary Responsibilities (AI-First)Internal AI Enablement · Serve as the go-to internal resource for AI usage, adoption, and best practices. · Help Macatawa team members use Microsoft Copilot and Hatz AI effectively in their day-to-day work. · Map internal workflows and identify opportunities to: o Reduce manual effort o Improve consistency and quality o Capture and reuse knowledge · Build and maintain internal AI playbooks, including: o Approved AI use cases o Process maps and examples o Templates and prompts o Guidelines for responsible and secure AI use · Partner with technical leadership to ensure AI usage aligns with company standards and client expectations. Client AI Services & Enablement · Support the delivery of client-facing AI services, including: o Microsoft Copilot readiness and rollout o End-user training and adoption support o Practical AI usage guidance for small and mid-sized businesses · Lead or assist with client workshops and training sessions, using clear, plain-English explanations. · Help clients understand: o Where AI can improve productivity o Where AI should not be used o Basic risks such as data exposure or unapproved AI tools · Create repeatable client deliverables such as: o AI usage guidelines o Training materials o SOPs and checklists o Industry-specific examples for manufacturing and professional services clients Automation, Documentation & Process Improvement · Design and maintain lightweight automations using low-code or built-in tools (e.g., workflow automation, approvals, onboarding steps). · Document AI-enabled processes so they can be delivered consistently by the broader team. · Help standardize how AI is introduced, explained, and supported across clients. · Continuously look for ways to make AI adoption simpler, safer, and more repeatable. Secondary Responsibilities (Supportive, Not Core)Collaboration with Technical Team · Work alongside systems engineers and service desk staff to understand real-world workflows. · Occasionally assist with: o Project coordination o Process documentation during technical projects o Translating technical work into client-friendly explanations · Participate in internal meetings related to service improvement and new offerings. ## Related Videos - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [This App Reached 10,000 Users in One Week. Here's How.](https://www.wearedevelopers.com/videos/100329-this-app-reached-10-000-users-in-one-week-here-s-how) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Agentic DevOps: How AI-Powered Automation Transforms Software Delivery on GitHub and Azure](https://www.wearedevelopers.com/videos/1539-agentic-devops-how-ai-powered-automation-transforms-software-delivery-on-github-and-azure) - [What If Apps Built Themselves? 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