> Markdown version of [/jobs/ext/2834999-servicenow-solution-architect-ai](https://www.wearedevelopers.com/jobs/ext/2834999-servicenow-solution-architect-ai). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ServiceNow Solution Architect - AI

- **Company:** Newrocket LLC
- **Location:** Vista, CA, United States
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Google App Engines, Applications Architecture, Data Mapping, Data Streaming, Systems Integration, Workflow Management Systems, Multi-Agent Systems, Enterprise Integration, Virtual Agents, Api Design, Servicenow
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c063cdea61065d19

## About the Role

* ServiceNow platform architecture
 * App Engine and scoped applications
 * UI Builder and Workspaces
 * Flow Designer and IntegrationHub
 * REST/API architecture and ServiceNow integration patterns
 * ServiceNow AI capabilities, including Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design
 * Human-in-the-loop workflow design
 * AI governance, guardrails, testing, validation, responsible AI controls, and operational monitoring
 * Security and access design within ServiceNow
 * Customer environment connectivity, deployment readiness, and technical governance
 * Insurance or regulated-industry workflow experience preferred, * Hands-on implementation experience with Now Assist, AI Agent Studio, agent orchestration, or related ServiceNow AI capabilities
 * Experience designing ServiceNow solutions for insurance, financial services, risk, compliance, or regulated workflow environments
 * Experience with ServiceNow integrations, REST/API patterns, IntegrationHub, or customer environment connectivity
 * Experience defining platform governance, technical standards, and scalable implementation patterns for enterprise ServiceNow programs

Preferred Insurance Core-System Integration Experience

Preferred candidates should bring practical awareness of how ServiceNow-based AI agents and workflows may interact with insurance systems and data sources in a client environment.

 * Experience with insurance core-system integration concepts, including policy administration, claims, broker/customer platforms, document systems, and insurance data flows
 * Understanding of how ServiceNow workflows, records, APIs, and agent actions may need to interact with customer enterprise systems
 * Familiarity with REST/API patterns, IntegrationHub, data mapping, data readiness, identity/access, and security considerations in regulated environments
 * Ability to evaluate integration complexity, identify dependencies, and partner with customer technical teams without over-positioning the role as a full enterprise integration architect
 * Experience supporting insurance, financial services, risk, compliance, or other regulated workflow environments preferred

## Description

The ServiceNow / AI Solution Architect will own the ServiceNow application architecture for Plutus, including scoped application design, workspace and user experience patterns, workflow automation, agentic AI design, human-in-the-loop controls, integration patterns, and platform governance. This role ensures that Plutus is architected as a scalable, secure, and governed ServiceNow solution that supports AI agent deployment, insurance workflow automation, and customer environment readiness., * Define the ServiceNow and Plutus application architecture.

 * Determine how Plutus fits within the customer's ServiceNow environment.
 * Design scoped application, workspace, workflow, integration, and agentic AI patterns.
 * Define how agents, workflows, user experiences, business rules, integrations, and human approvals work together.
 * Establish technical standards for configuration, extension, governance, and platform guardrails.
 * Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring needs.
 * Partner with customer technical teams to confirm environment readiness, required connectivity, identity/access considerations, and deployment approach.
 * Remain actively involved throughout implementation to ensure architecture integrity.


## Related Videos

- [The AI-Native Software Team: How Agents Are Rewriting the SDLC](https://www.wearedevelopers.com/videos/100263-the-ai-native-software-team-how-agents-are-rewriting-the-sdlc)
- [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/videos/2055-why-your-ai-agent-keeps-hallucinating-your-data-building-deterministic-context-layers)

## Related Articles

- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)
- [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools)