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# IT SPECIALIST

- **Company:** THE PHOENIX
- **Location:** Milwaukee, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), TCP/IP, Information Technology, User Administration, User Accounts
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=daba9255727bc3c3

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree or equivalent experience in IT, Computer Science, or related field

 * 3+ years of experience in IT support or help desk roles
 * Knowledge of Windows and M365 environments
 * Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
 * Excellent problem-solving and communication skills
 * Strong customer service mindset
 * Organization and documentation skills
 * Flexibility to support both office staff and production floor needs
 * Adaptability and willingness to learn

## Description

The IT Specialist is responsible for providing frontline technical support and maintaining a consistent, reliable end-user technology experience across administrative and manufacturing operations. In addition to resolving day-to-day support issues, the role supports system maintenance, user access management, device setup and configuration, and participation in IT initiatives and business technology projects as assigned., * Serve as the first point of contact for technical support.

 * Troubleshoot hardware, software, and basic network issues across administrative and manufacturing environments.
 * Install, configure, and maintain desktops, laptops, printers, as mobile devices.
 * Manage user accounts, permissions, and access (e.g., Active Directory, email systems).
 * Document incidents, solutions, and processes in the help desk system.
 * Escalate complex issues as necessary.
 * Provide guidance and training to users on basic IT functions and best practices.
 * Perform routine system maintenance, monitoring, and updates.
 * Participate in projects such as system upgrades and equipment rollouts as needed.
 * Support cross-functional efforts to improve business operations through technology by assisting with testing, documentation, training, and rollout of new tools or system enhancements.
 * Maintain documentation for IT processes, systems, and project activities to support knowledge sharing, consistency, and ongoing operational effectiveness.
 * May require occasional after-hours or on-call support.
 * Serve as the first point of contact for technical support.


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