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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology (IT) Specialist - **Company:** SPS North America - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $75,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Amazon Web Services, Backup Devices, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Network Security, Network Troubleshooting, Windows Servers, Virtualization Technology, Software Vulnerability Management, File Transfer Protocol (FTP), Microsoft InTune, Storage Technologies, Information Technology, Deployment Automation, Fortinet, Network Server, Vmware - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=53c75db9f4aab754 ## About the Role Do you have experience in Windows?, The ideal candidate is a customer-focused, detail-oriented team player with strong analytical and troubleshooting skills, and hands-on experience supporting Windows, VMware, Hyper-V, and hybrid infrastructure environments. This position offers the opportunity to work in a fast-paced, enterprise environment while collaborating with a global IT organization. This is a challenging, hands-on role that requires strong communication skills, initiative, and a service-oriented mindset., * 5+ years of experience supporting IT infrastructure, servers, applications, and services in a complex, multi-site corporate environment. * Strong hands-on experience administering Windows Server environments in virtualized infrastructures. Technical Knowledge * Windows Server administration * Active Directory, Group Policy, DNS, DHCP, SFTP * VMware and Hyper-V * Amazon Web Services (AWS) * Microsoft Autopilot * Microsoft Intune * Backup and disaster recovery technologies * Storage technologies (SAN, NAS) * Meraki networking products * Fortinet firewall and security products * Network and systems troubleshooting * Endpoint hardware (HP, Dell, Lenovo) * IT asset management tools Professional Skills * Proven ability to troubleshoot and resolve complex system and network issues. * Ability to manage multiple priorities and concurrent projects in a fast-paced environment. * Strong written and verbal communication skills with both technical and non-technical stakeholders. * Experience coordinating with vendors and external service providers. * Project coordination and execution experience. * Team-oriented mindset with the ability to collaborate across all levels of the organization. * Willingness to travel as required. Core Competencies * Action Oriented * Customer Engagement * Collaboration & Teamwork * Initiative & Ownership * Flexibility & Adaptability * Interpersonal Effectiveness * Results Driven * Self-Management * Clear & Effective Communication Travel: Local travel may be required up to 25% of the time. ## Description SPS North America, Inc. (SPS) is seeking a highly motivated Information Technology Specialist / Systems Administrator to join our IT team. This role is responsible for the operation, maintenance, and support of SPS's corporate infrastructure, document processing center environments, technology platforms, and end users., Systems & Infrastructure * Administer, maintain, and support Windows Server environments. * Evaluate, manage, and optimize on-premises and hosted datacenter environments; recommend improvements and best practices. * Administer Active Directory, Group Policy, DNS, DHCP, and file services. * Support virtualization platforms including VMware and Hyper-V. * Manage and support storage technologies (SAN/NAS). * Perform system monitoring, patching, backups, restores, and scheduled/non-scheduled maintenance. * Support AWS-based services and hybrid infrastructure components. * Participate in system implementations, upgrades, and new service rollouts. End User & Operational Support * Provide Tier 2/3 IT support via phone and email for corporate users and Document Processing Center environments. * Support endpoint hardware and operating systems, including HP, Dell, Lenovo laptops/desktops and servers. * Provision and support mobile devices including iPhones, iPads, MiFi/Jetpack devices, and Zebra devices. * Support collaboration and conferencing technologies (e.g., Logitech Rally systems). Networking & Security * Troubleshoot Windows, virtualization, and network-related issues. * Support and maintain Meraki and Fortinet network and security environments. * Assist with upgrades as required. * Follow information security best practices and compliance standards including ISO 27001, HITRUST, SOC 2, and PCI. * Assist with vulnerability remediation and security initiatives as required. Service Delivery & Asset Management * Manage IT asset inventory using designated asset management tools. * Coordinate with internal teams and external service providers to ensure timely issue resolution. * Support provisioning services for new client operations. * Participate in vendor management activities and service escalations. * Work closely with other departments to ensure issues are fully resolved and business needs are met. Collaboration * Collaborate with a global IT organization to support and execute the SPS IT strategy and vision. * Contribute to documentation, process improvements, and operational efficiency initiatives. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)