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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Integrity Marketing Group - **Location:** Woodstock, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Collaborative Software, Information Systems, Issue Tracking Systems, Remote Service Software, Microsoft SharePoint, Windows Desktop, Office365, Information Technology, Laptops, User Accounts - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9c9fd395e893c90b ## About the Role * Skilled in troubleshooting Windows and macOS operating systems in an enterprise environment. * Skilled in supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. * Ability to diagnose and resolve hardware, software, and user issues independently. * Ability to communicate technical concepts clearly to non-technical users. * Knowledge of Active Directory and O365 management. * Experienced in documenting technical processes and resolutions. * Ability to prioritize and manage multiple issues in a fast-paced, customer-focused support environment. Experience * 3-5 years of experience in a customer-facing IT support or help desk role. * Experience supporting a mix of onsite and remote employees in a corporate or enterprise environment. * Demonstrated experience troubleshooting and resolving hardware, software, and application issues across diverse user populations. * Experience working with ticketing systems, remote support tools, and endpoint management solutions. * Experience supporting executive or VIP users in a high-priority support environment is a plus. Education * Bachelor's degree in Computer Science, Information Systems, or a related field preferred, or equivalent practical experience. Licensing and/or Certification * No required certifications. * IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent are preferred. ## Description This position will serve as an escalation point for Tier 1 support and is responsible for resolving more complex technical issues across Integrity. This role partners closely with end users, Tier 1 technicians, and senior IT teams to deliver reliable, high-quality support while contributing to process improvement and knowledge sharing., * Provide Tier 2 support for end-user hardware, software, and application issues, including escalations from Tier 1. * Diagnose and resolve moderately complex to complex workstation, operating system, and peripheral issues. * Serve as a technical resource and mentor to Tier 1 Support team. * Manage user accounts, permissions, and access within Active Directory and Microsoft 365. * Configure, deploy, and troubleshoot laptops, phones, printers, and mobile devices. * Support audio/video, conference room technology, and collaboration tools. * Create and maintain technical documentation, troubleshooting guides, and knowledge base articles. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)