> Markdown version of [/jobs/ext/2835708-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/2835708-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Specialist

- **Company:** ALPHA OMEGA INTEGRATION, LLC.
- **Location:** Vienna, VA, United States
- **Salary:** $43,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Engineering, Information Technology, Casper Suite, Multiplatform, Servicenow
- **Published:** September 10, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88290673/1

## About the Role

Experience/Skills:

 * 1+ years of experience
 * Experience providing technical support in a multi-platform environment (PC and Mac).
 * Strong knowledge of computer operating systems, desktop applications, email systems, and printers.
 * Excellent problem-solving skills and the ability to troubleshoot hardware and software issues.
 * Strong communication and customer service skills.
 * Ability to work independently and manage multiple support requests efficiently.

Required Certifications:

 * Must have one or more of the following:
 + MCSA: Microsoft Certified Solutions Associate
 + MSCE: Microsoft Certified Solutions Expert
 + Apple Certified Support Professional
 + JAMF Certified Tech (current or current -1 version)
 + (ISC) 2 Systems Security Certified Professional (SSCP), * Experience providing technical support in a multi-platform environment (PC and Mac).
 * Strong knowledge of computer operating systems, desktop applications, email systems, and printers.
 * Requires technical computer and customer service skills.
 * The Helpdesk Specialist shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months of contract award.
 * It is preferred that the Helpdesk Specialist has at minimum, a Foundation Certificate in IT Service Management (ITIL) v3.

## Description

* Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
 * Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems; escalate complex technical problems to appropriate support teams when necessary.
 * Maintain accurate records of reported issues and resolutions utilizing ServiceNow for ticket documentation and management.
 * Provide timely IT support during core business hours, ensuring availability and responsiveness within the specified timeframe.
 * Adhere to NIDCD standards and practices, ensuring support levels meet or exceed the required service desk technician to staff ratio.
 * Follow specific support procedures for managing requests based on their assigned criticality, ensuring compliance with NIDCDs operational standards.
 * Foster team cohesion, ensuring effective communication and collaboration within the distributed facility IT support environment.
 * Participate actively in team meetings, sharing information and updates on current support tasks.
 * Ensure excellent customer service and communication throughout the support process.


## Related Videos

- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [The Dark Corners of Kotlin Multiplatform](https://www.wearedevelopers.com/videos/100143-the-dark-corners-of-kotlin-multiplatform)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Kotlin Multiplatform - True power of native code reuse](https://www.wearedevelopers.com/videos/4-kotlin-multiplatform-true-power-of-native-code-reuse)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)