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# Help Desk Supervisor 1, Digital Technology Solutions

- **Company:** University of Cincinnati
- **Location:** Cincinnati, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Apple Products, Digital Technology, Issue Tracking Systems, Network Connections, Web Content, Computer Equipment, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88286281/1

## About the Role

* Associate's Degree
 * Four (4)years of relevant education, experience and/or other specialized training can fulfill minimum education and experience requirements

Required Experience

 * Two (2) years of basic to intermediate level computer hardware related experience

Physical Requirements/Work Environment

 * Office environment/no specific unusual physical or environmental demands.

## Description

Serve as sole or lead Help Desk support on regional campuses or divisions with responsibility for independently developing and maintaining their own integrated, varied and complex information technology systems.
Essential Functions

 * Manage and coordinate support technicians.
 * Provide Tier 1 & Tier 2 support for all technology areas, including but not limited to classroom and office technologies, such as PC's, Apple products, A/V equipment, hardware, software, printing/imaging, email, network connectivity and UC systems. Document, track and monitor problems to ensure resolution in a timely manner.
 * Coordinate problem resolution for Tier 3 support calls with full-time staff.
 * Perform routine support call follow-ups to ensure customer satisfaction levels are maintained.
 * Establish and update expected service levels to ensure appropriate response times; escalate as necessary.
 * May provide oversight of the incident ticketing system for the regional campus or division.
 * Hire, manage and train student support technicians.
 * Oversee communication and marketing of the campus/division Support Desk. Maintain and update web content
 * Manage campus/division email services, e.g., email groups, aliases, etc.
 * Manage and coordinate Media Services equipment check in/out and delivery.
 * Coordinate and communicate with UC@IT Support Desk.
 * May assist with other Technology Services and college/division administrative duties as required.
 * Perform related duties based on departmental need. This job description can be changed at any time.


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